No problem Michael, call anytime.
Just so you know(although you may have figured it out, stalker) I’m a supervisor for aintjemama, you are definetly right to pay whoever you choose more money. Good luck.
I never understood the whole supervisor of crews thing. No offense but it seems to add more onto your payroll. Why cant people be accountable without someone checking and rechecking their work? Get with it or get rid of the cancer that is spreading through your orgainzation. I tell my guys that we dont have a “customer service department” on staff to fix all of your screw ups. I could see paying a memeber of the crew a little more on his/her check to oversee every job (be accountable). It makes no sense to me to pay someone more money to double check everthing. Clean the window-check for errors-fix them-check again- move on-. It has worked for me for 10 years solo and maybe I had 2 call backs during that period of time.
Steve
Steve you could like we do pay the leader more and the helpers less. That balances it all out and your not paying more over all.
Chris, care to share an example of what “more” and “less” looks like? Even if not actual figures, at least an idea? You’re paying hourly, is that right?
An example would be leader 20% and helper 10%.
10-20% in window cleaning? :rolleyes:
As a franchisee I got 70% in windows 80% in snow.
For years, I’ve been reading experienced owners state that labor expenses should be no higher than than 30-40% before taxes.
Big companys can be 15-20%, they can be the biggest lowballers around… supermarkets are 2%.
Supermarkets aren’t a service provider; I don’t believe the comparison is relevant.
I’ve heard that supermarket profit margin is in that range; where did you find that as a labor expense?
There is definately lowballing in the supermarket business. Heck, they probably invented the it.
Steve
If I have to go behind people, or pay people to go and clean up behind people, I don’t need them and they don’t last very long. Call backs and complaints are the fastest way to end your employment with us. We expect people to be professional and complete their work with professional ethics. Before you present an invoice, you ask yourself if your mother would accept and pay for the job.
You must try to do your best on every job you do
Thats what im sayin. What is the next step when the supervisor starts slacking? Do you get rid of him because of one of the crew guys screwing up? It seems like doing a good job should be paramount regardless of having a supervisor looking over your shoulder. Its how you stay employed in any job field.
Steve
Supervisors don’t get to slack and they get no second chances. Their job IS contract compliance and customer satisfaction
What do you mean? The continous weekly sales? My brother is a buyer for a major WC chain; the suppliers greatly influence store-level pricing with promos, etc.
If they invented it, Walmart took it to the next level. I love buying cheap crap from walmart:D
Let’s keep it on track, and everyone knows that Walmart is [B]EVIL[/B]!!! 
What I was referring to was that supermarkets are always keeping tabs on each others pricing and undercutting each other to get people in the door. New supermarkets come to town with unbelieveable low pricing to try to run competition out of town and take over. Eventually they will will need to bring prices back up or they will go under. I have seen this happen in my community. Now just about any store will offer a “price match guarantee”. This type of tactic has been used by retail and service companies. I have seen window cleaning companies (franchised or private owner) come to my area and offer rediculously low pricing to grab as much of the market as they can only to find out that they are losing a great deal of money and basically working for next to nothing. Its a vicious cycle.
Steve
