CRM software for window cleaners

[JfromtheD]

@JaredAI

I don’t think the other side of house call has access to your customers.

“Current Cust only see you in your field when they search”

Meaning, Household knows the difference… which means your customers ARE accessible.

[JaredAI]

@JfromtheD

“Current Cust only see you in your field when they search”

Meaning, Household knows the difference… which means your customers ARE accessible.

Yeah, Roland is going to have to clarify this. It’s my understanding that when someone downloads their app and then looks up window cleaners, then you and other window cleaners in their system will show up.

[rolandal]

@MichaelSavage

We hear that a lot, and some companies choose to offer that model, for sure. It would be like one of your customers asking you to charge them, just once, for all of the rest of their window cleaning, as long as they have their house or business. That would be a PRETTY BIG invoice, and rightfully so. On the much more affordable side, they could pay you the same amount (MUCH smaller invoice) every month. You’d be happy to have the consistent cashflow, and they would be happy with the affordable price.

It’s a necessary evil, but also sort of a win/win.

That is a great analogy, I hadn’t even thought of explaining it that way. Cheers!

[rolandal]

@JfromtheD

Alright. Let’s cut to the chase.

In a business plan setting…
Who is the main “marketing objective” of Houshold?

• small/medium sized businesses who are seeking a customer management system?
• potential customers who are looking for service (leads) which will be held as the ‘carrot’ for potential 'advertisers?"

Answer of “neither” will require an explanation.

By Houshold do you mean HouseCall Pro? All silliness aside, you need to be specific.

• HouseCall Pro is built to help SMBs and mobile service providers with an all-in-one system to help them run their business from their smartphone or web.

• HouseCall is a booking app that homeowners can use to book mobile home service providers hyper targeted in their area.

[JfromtheD]

@JaredAI

Yeah, Roland is going to have to clarify this.
It’s my understanding that when someone downloads their app and then looks up window cleaners,
then you and other window cleaners in their system will show up.

Yeah, non current customers will see all of us us pigeons looking for bread crumbs.
But currents will only see us… at least as long as we pay for the service.

@rolandal

Your existing customers will only see you in your category (ex. windows & exterior).

Which is exactly where my concern is.

My concern: once we enter our cust info, they become “property of” houscall services, blah blah…

[rolandal]

@Brian_C

The whole subscription based model is annoying for any of these services but I understand them as a necessary evil. The cost for stand alone software that does “it all” is extremely expensive.

My fear has always been when the one you love goes out of business or is sold or creative differences between the owners and things go sideways.

For me they need to help me as a priority if they do that I will be allowed to make my customers and potential ones my priority.

Sent from my iPhone using Window Cleaning Resource

When you sign up for HouseCall Pro, you get your own dedicated account manager that you can ask questions, or call anytime.

[JfromtheD]

@rolandal

By Houshold do you mean HouseCall Pro? All silliness aside, you need to be specific.

Alright. My apologies it’s a force of habit.
In my head I keep thinking Household Bank.

No offense on my part, seriously.

If you were named Zarax, my brain would instantly think Xerox.

[rolandal]

@JaredAI

Humm, maybe this is something that [MENTION=38534]rolandal[/MENTION] can clarify for us. It was my understanding that you enter your customers into the CRM and they’re captive to you. I don’t think the other side of house call has access to your customers.

Then from the other side, people who download the app get access to you. So you’re not seeding house call’s customer base, but they are funneling their customers to you.

This is exactly what happens. Anyone can import or export/delete their customers at any time - it remains your CRM/Database.

All that it is used for is so that if one of your existing customers books you through the app, there is no referral fee, and that you’re the default provider! Win/Win/Win

[rolandal]

@JfromtheD

“Current Cust only see you in your field when they search”

Meaning, Household knows the difference… which means your customers ARE accessible.

No they are not. Please stop spreading misinformation with something you simply don’t understand or know about. Happy to chat about it and explain how it works in a 1:1 web demo or simply via phone: 858-365-0850.

If you DON’T contact me, I’ll simply assume you’re trolling at this point. I’ve tried to address you in this public forum, but it seems you simply don’t comprehend or understand how the system works.

[michaelmole]

@JfromtheD

“Current Cust only see you in your field when they search”

Meaning, HouseCall knows the difference… which means your customers ARE accessible.

@JfromtheD

Yeah, non current customers will see all of us us pigeons looking for bread crumbs.
But currents will only see us… at least as long as we pay for the service.

Which is exactly where my concern is.

My concern: once we enter our cust info, they become “property of” houscall services, blah blah…

Yes. Lots of ducking your simple questions, from what I can see.

[rolandal]

@JfromtheD

Yeah, non current customers will see all of us us pigeons looking for bread crumbs.
But currents will only see us… at least as long as we pay for the service.

Which is exactly where my concern is.

My concern: once we enter our cust info, they become “property of” houscall services, blah blah…

No, you can import and export your database at anytime.

You obviously don’t understand how it works, please stop spreading misinformation.

If you don’t use HouseCall Pro, you can’t be booked in HouseCall.

If you do use HouseCall Pro, you can be booked in HouseCall. (you can turn this on or off - we don’t care, but ask any Pro in San Diego what they think).

If you choose to use HouseCall Pro, and then you choose not to renew, then you simply delete your account and along with it your customer database.

[JaredAI]

@rolandal

No they are not. Please stop spreading misinformation with something you simply don’t understand or know about. Happy to chat about it and explain how it works in a 1:1 web demo or simply via phone: 858-365-0850.

If you DON’T contact me, I’ll simply assume you’re trolling at this point. I’ve tried to address you in this public forum, but it seems you simply don’t comprehend or understand how the system works.

We can be rough and sarcastic, but I don’t think anyone is trolling.

Perhaps a workflow video would be helpful. I think the issue is that there is concern with the public app vs the private crm. What’s the relationship, who can see me vs other companies, what about my customers and data, etc.

[michaelmole]

@JaredAI

We can be rough and sarcastic, but I don’t think anyone is trolling.

Perhaps a workflow video would be helpful. I think the issue is that there is concern with the public app vs the private crm. What’s the relationship, who can see me vs other companies, what about my customers and data, etc.

If we don’t understand, we must be trolling. It’s our job to understand. We aren’t supposed to be skeptical.

[CAS]

This thread reminds me of the of the old SEO days
Legend of Doug and there was that other dude up in Portland

[michaelmole]

@Brian_C

This thread reminds me of the of the old SEO days
Legend of Doug and there was that other dude up in Portland

Interesting comparison.

[CAS]

@michaelmole

Interesting comparison.

It’s kinda of the new battle it was SEO links black hat etc now which CRM will be king

[michaelmole]

Mark Poole was the Portland guy, right?

[CAS]

@michaelmole

Mark Poole was the Portland guy, right?

Yep I was trying to think of his name. If anybody is not working because of weather there are some epic threads to read and pass some time

[diamondridge]

Did you guys see that smart service is offering QB online integration now? Game changer!

Sent from my iPhone using Window Cleaning Resourcepcp bc
IyyDvb

[rolandal]

@JaredAI

We can be rough and sarcastic, but I don’t think anyone is trolling.

Perhaps a workflow video would be helpful. I think the issue is that there is concern with the public app vs the private crm. What’s the relationship, who can see me vs other companies, what about my customers and data, etc.

A workflow video is a great idea. We just made this one as a brief youtube one, but it doesn’t go into much details since we had to keep it short.

- YouTube

//youtu.be/KzszgYaB4Os