No, I got your point. I’m just not understanding your feelings of responsibility.
Yeah I will bore them to death with details and then customers will initial the part were all this crap isn’t our fault prior to pulling out a blade(probably not going to stand in court). Bottom line is this bs is avoidable. And if you destroy somebodies glass it was you who did the action.
It’s simple I don’t have any responsibility to pay for a defective product that I didn’t manufacture. I take responsibility to educate them on the potential problem but, I never try to tell a customer that I can determine the presence or absence of a microscopic defect.
Was the glass scratched when it left the plant or when YOU left the wc job.
My waiver has been checked by an attorney and will hold up in court according to the laws of my state. I suggest every wcer make sure there’s will also.
The glass is defective from the factory. Until you understand that everything else will elude you.
So I know for a fact that it is possible to clean bad glass without scratching it, more time consuming but it works. So is it still not your fault because you chose one method to another.
Your lawyer or the judge you will be sitting in front of told you this? Never been tied up in court before? Win some lose some. And I understand whats wrong on both sides.
So why does Lily’s even bother with a waiver?
good point
In point of fact you don’t know how to clean bad glass because you wouldn’t know it was bad unless it scratched.
Hey Tony , I respect your thoughts on this don’t get me wrong. In fact I enjoy jawing with you about it. Here’s my question… If you were scraping glass(not because there is any new construction going on, but say because a customer of yours just had there house painted by some low end painter). You have your waiver in your clipboard all signed…so your scrapin away and then you here that sound, be it top, middle or botttom whatever. What do you do now?
If they are home I notify them that this is possibly a bad pane. Again I can’t identify if it is or not. I can suspect it’s bad but that’s not the same thing. In the educational process I make it clear they have 2 options. I use the scraper to remove the debris or someone else does the job. Of course by the time I hear the sound the FD has done it’s damage and I can’t change that. That’s why the waiver is critical. You “hear” it or “feel” it and the damage is done. If they have defective glass I’m more than happy to help them gather all the evidence they need to put the blame where it lies i.e. the subs who got stuff on the glass or preferably the fabricator who made the junk in the first place.
Hey Tony, Do you have any “customer related” documents that are meant to be read specifically by customers concerning FD? Or can you point me to a web link? All of the info that I have found is meant to be read by window cleaners.
I recently did my own bulletin that is more geared for standard cleaning than CCU. I will e-mail it to anyone who e-mails me requesting a copy.
Thank you WCR. http://www.customhomedetailing.com/scratchwaiver.html
