Great site guys and love reading the issues. It really helps. Pardon me if I don’t seem to smooth on the computer…I’m not.
I’ve been in the glass service business for 22 years (and always washed windows on the side) so I know glass in and out, installing, cutting, whether residential, commercial, the tints, tempering and so on. I am getting the pleasure of more and more people using my cleaning service which is a great add on to existing business but I personally have to do it, and run the glass shop. It’s all part of being an owner right?
I use a selling point being in the glass profession with an excellent history of verifiable quality service. This works well selling washing knowing I am in the business and didn’t just buy a bucket and squeegie.
I also purchased a scratch removal system 3 years ago and use it where I can justify my time verses replacing it.
I LOVE GLASS!!
My customer has window tint on commercial building and looking for a waiver for same, regarding scratches, peeling, etc… if issues ever pop up.
Is there one available, should I modify a tempered glass scratch waiver or can you give a different idea?
Thanks in advance and look forward to working with you people if I can help with my knowledge.
JEP
I think the easiest would be to modify an existing template, although I think in the case of window tint, it would be hard to get signed because you shouldn’t be scraping tint anyways. Same with the peeling. If you installed, don’t you guarantee your work to some degree? If you are talking straight cleaning, then you shouldn’t be damaging tint anyways. Good Luck.
I do warrant MY work and no, I won’t be scraping for obvious reasons. The waiver is for the existing tint condition, not my work itself which I should have mentioned. No one can warrant existing tint by others and customer is moving into the building as a new tenant. Customer doesnt know what the tint condition is at this point nor do I. My thought is to educate them and explain with a waiver as mentioned along with my warranty of my work. I explain the same with store front replacement etc. I always express I will immediately notify them if any concerns arise for the customers review of how they would like to proceed. It is pretty clear and understood by reasonable people, existing conditions reflect on the customer, and my work may expose conditions not forseen until disturbed.
Don’t get me wrong, I review the site, inspect quite well and notify customer we will need a waiver for those reasons, but was looking for the waiver if previously available.
Thanks again
Welcome jep! I’d keep it simple. Just state that you aren’t responsible for any additional damage to existing, deteriorated tint. have them sign it and take a picture to have on file just in case.
Jep. Are you talking about that old crappy dark purple stuff that was installed back in the 70’s and 80’s? The new stuff can withstand just about anything. I have never had one customer tell me that bubbles were my fault. I will say that the tint guys will push blame on you though. They seem to be always looking for a scapegoat to get out of a redo job that didnt take because of their poor prep.
I actually got into window cleaning via being a Madico Madman installing reflective films in the 70s. I soon learned that the quality of the tint job greatly depended on how clean you got the glass before application. I can tell you that the film installed in the 70s and 80s are waaaay past any company warranty, the best of which was 10 years. I even put on some “flow on” tint that was a liquid. You built a masking tape trough across the bottom of the frame and pulled your wand, releasing liquid tint, across the top of the window. After it “flowed” down you sucked up the extra fluid. It looked great. (I once did an airport hanger in blue) but usually started flakeing after about 6 years. This stuff was a real window cleaner’s nightmare as it wasn’t water soluble. Create a waiver and have them sign it. If there are bubbles under the film they have been there since the film was put on. They can’t get under there by cleaning the film. Worry more about scratches or clouding due to chemical burn. This is almost always associated with products that contain amonia.
[I][B]“because glass looks it’s best when you can’t see it”[/B][/I]
