Not true !! Where he went wrong was … he didn’t set the expectation level.
I don’t do hard water stain removal. So that doesn’t mean I’m not professional . I tell people you need a restoration specialist. If that deems me unprofessional than so be it. Just like you don’t do insides anymore . That Doesn’t deem you unprofessional.
He did explain that it’s not part of the job , but the unfortunate thing is some people don’t want to hear it. Rightfully so , been there done that. It’s a learning experience for the new guy.
Remember where you came from we all were there at one time or another.
I’m still learning
BTW : I will do Minimal HWS removal. I carry some stuff . Sometimes it’s just a couple of windows , and if ir comes off Easy., and I have time I do it , but they’re getting charged , if it takes me 5 minutes I don’t charge them.
Yes I didn’t set the expectation level during the estimate. The reason the husband went was cause he volunteered I said typically you need a solution to remove that staining and I don’t have it on me and he asked which one so I showed them both a picture of it and he volunteered and insisted on it.
It’s like when you go to a family get together or something and the grandma you haven’t seen in a while offers you food, you feel obligated to eat some of it lol…
I didn’t tell the guy go and get the chemical lol I simply said it’s needed and I don’t have it on me. He insisted on getting it so I was thought yeah sure and I kept cleaning the windows ands screens in the meantime.
Would look unprofessional on me if I was like “No I’m going to get the chemical,” and leave their screens down and windows open lol.
. That Doesn’t deem you unprofessional.
