I hope this is the right location for this thread. Residential is my favorite section.
I think we all appreciate referrals. In order to ensure they keep coming, how do you compensate your customers for referring people to you?
I’ve paid $25.00. I’ve offered 10% off the next cleaning.
I think cash is the best reward but I also think a simple thank-you card would be fine also. I don’t want to over commit or be too extravagant. I have to admit it’s also hard to let go of hard earned $.
Certainly the gentlemen in this forum at the very least acknowledge referrals.
If a current client refers someone to me and the new client spends money with my biz I will give the referer 10% off on their next service. I have realitors theat get free window cleaning just cause they refer so many people to me. it works very nice.
The little cash that you can give them will mean very little to them, not to say that your discounts or little treasures aren’t appreciated. Just not to the degree that others think. The main thing is keeping in touch with them through postcards and letters. Drop them a line. I try and send out postcards or letters to all of my customers six times a year.
In the card I always ask for the referral one way of another. It also is a way to keep my other services in the front of my clients.
I hope I’m not out of line answering this quastion as I am not a male. I send out a l etter to the person who referred us thanking them and letting them know that as our way of saying thank you they will receive $25.00 off of their next service. People Love it! But What do I know I’m just a WOMAN!!!