Start every prospect conversation with this goal. Why? People are tired out. People are stressed. They have bills to pay (including yours, too), they have mouths to feed, they get stuck in traffic, they don’t always feel great, and they wish they could just relax more often. So add some sunshine to their life. Make them laugh. Make them smile. Give […]
Great tip Kevin. I always try and build some rapport with our customers. Even the grumpy ones! They always open up in the end. If I think about when Ive been the customer and an employee somewhere has made me laugh, it makes a huge difference.
So true, Colm.
