Richard great point. I guess the alternative would be the client asking me to drop my price or he goes with a competitor. And we all hate when that happens too.
I completely agree with you regarding employees doing the work. Same applies to residential. I am well aware that probably 5-25% of my clients will drop me because of quality issues but that is almost unavoidable when having employees. This client though… not one quality complaint, or any complaint, for almost 5 years!
We’ve had the same technician serving that particular route and this particular client for 3 years; the owner of the store is usually never there so I can’t imagine it’s the relationship that mattered to him. What’s worse is the competitor HAS employees; same guy I posted about here: Thoughts & Opinions... low baller? Found the secret sauce? Living in a van down by the river?
I’m just venting, can’t help it.
