This thread reminds me of a job I did last year. This was the first time I cleaned her windows… lots of panes and took me 13 hours. I used my WFP this month…inside and out took me 8 hours. So I cut 5 hours off my time. Charged her same price as last year. She was HAPPY and I was HAPPY!
Now you know… eating Froot Loops for breakfast can make you more efficient.
After you have underbidded a job, and your done, and it’s paid for, good luck billing them extra.
Yes !
a company I worked for tried that several times. Now they are my clients
.
I had a customer one time ask me for a discount because he saw
I was finishing the job fairly fast, even though we had agreed upon the price. My reply was ,“so you want to penalize me for being good at what I do?” My thought is you shouldn’t undervalue yourself under any circumstances.
ESPECIALLY when the customer gives you a tip on top of your price. :-/
I have, but not anymore. I don’t work by the hour. My customer pays for the job, the experience.
Also. If it took me longer than expected, the customer wouldn’t pay more. So he shouldn’t expect to pay less if it takes less time.
I have finished work ahead of schedule and felt maybe I over bid the job and then finished in 2-3 times the time I thought and been ticked at myself for the mistake. It’s a learning experience and I think a kind gesture but one I would not do with a refund with money but like what I’ve done lately:
I tell them thank you with a personal card and send them a bundt cake from a local shop that makes incredible cakes. I do this for ~30% of m clients but also include one of my cards “to pass to a friend”. Or offer future services at a discount equal to the $100 for bi-annual or more…
Hey, anyone running their biz out of Vegas? I’m taking a trip out there this week/weekend for my wedding anniversary, but would be awesome to meet up/visit your crew for a short bit. Hey, it’s a good tax write-off😅
We are all different and get to run our businesses the way we want. I don’t think there is anything inherently wrong with what the original poster did. If that makes him feel better about himself then so be it.
Maybe the customer really appreciated the gesture and he now has a customer for life. Maybe the customer told all their friends and family and the original poster is now flooded with work. We do not know the whole situation of how he runs his business and life.
I’ve returned money before for various reasons and I get to choose if I do it or not. It is not for us to judge how the rest of us run our businesses. We are here to give and take advice. Who’s to say who is right or wrong?
I’m sure we’ve all made mistakes or have done some things we may have regretted in the past. We live and learn and move on.
I will say that it took me years to not feel “guilty” for charging the prices that I do. What I think is a lot of money may not seem like a lot of money to most of my customers. It’s a mindset that I had to overcome. Just one of the challenging things we all have to deal with when running a luxury service business.
Agreed !!! But the point most are trying it make is never feel guilty for what you make. If your a pro am not the fly by night hack , an trust me therr are many of those guys out there , then your worthy !!!
If you read the last paragraph of my response it touches on that fact
Sorry I guess I missed it ! Anyway … agree with everything you said
sorry for the late response. I’m in Vegas. Give me a holler if you want. I booked up tomorrow (Thursday and half Friday and Stupid Busy Saturday.
702-868-8847
Ron
I’m worried I may have just opened up a small hotel business fro Vegas visitors!
Thanks brother! I’m not sure what’s happening on Friday, but I’ll send u a text message on Thursday. Peace 
I will be honest.
Yes, it makes me mad that he gave money back. Money that he could have given to his family for a job well done.
The entire reason why this industry is profitable is because we work very hard on becoming efficient. So, what are you going to do as you get better and faster??? Lower what you charge?
Then get out of this business. It is not for you.
I say again. Yes, It makes me mad that someone who did a great job in a timely fashion values himself so poorly that he refunds money, instead of taking pride in his profession.
If my car mechanic does my brakes in 10 minutes, I am happy to pay him full price because I don’t have to wait around for the use of my car.
Your time as a window cleaner is valuable, but so is the time of your client.
Just seems like a gross overreaction on your part. It’s the internet and someone made a mistake. Deep breaths.
Wait………Dan - you are really furious ? FURIOUS ?
Out of the entire thread, I feel that Alex’s perspective is the most balanced. To refund money looks weird. But to readjust a price if we feel that we grossly overestimated is not the worse thing.
As to being mad or disappointed - not my monkeys, not my zoo. Why should I care too much?
That’s because Alex is a very balanced person. Now me on the other hand 
