I like doing little extras for customers. Helps build a good rapport and since 99% of my business come from referrals, that pretty important. Prob the number 1 extra request is changing high up light bulbs.
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He paid $75.00 for it. Cheap for the job, but it was his equipment and an easy add on for the moment. I do other little deatail stuff like this morning a window above the foyer had a decorative wrought iron balcony rail in front of it. Not very big. I wiped the dust off while I was up there no charge. The customer was appreciative.
So true. Many people don’t realize the need for leverage in negotiating. When people ask “Is that the best you can do?” (Regarding price), I offer lower cost options. If that doesn’t cut it for them, I ask what they can do for me. Indicating to them the need for that leverage before the price will come down.
Reminds me of a time years ago. I had a client that left a light bulb on the counter for her husband to change when he got home. She paid me and left for the day. I surprised her by changing the bulb after she left. I left a thank you card that read… Thank you so much for being one of my clients. I changed the light bulb for you. I remember Mr Jones saying he is not comfortable on ladders. Thank you again for your business! Have a wonderful weekend. See you soon! Chad
It is the little things we do for our clients that create relationships for a lifetime
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