The OP has been a member for 6 months and his second post here was this. Just came here to publicly bash Steve.
100% percent seriousā¦ I hope that one day I can be on Steve Wrightās level when it comes to customer service. Iāve been doing business with steve for almost a decade. He is a stand up guy and I if you called him back to reconcile the situation I feel like the matter would be resolved.
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Donāt get the 30 day trial unless you want to waste 30 days building up a profile only to delete it. Iād be more concerned to sign up with a different CRM that doesnāt care as much as Steve does or that will jack up the price once they know they have you locked in with all your data. Sign up with the Customer Factor knowing it will be your CRM for a long time its well worth it.
Do not choose any CRM unless you are certain you will stick with it or I guess if you absolutely hate it then you have no choice but to delete it, but $34 is like crying over spilled milk imo.
Sounds like the op needs his wife and Steve needs a vacationā¦ I know that Iāve never felt the need to lose it with Steve and Steve always is calm and professional so that is my psychological conclusion.
Steve I know you work harder than the rest of us, go take a vacation man!
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the dead horse has risen!
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Hey all,
My wife and I just celebrated the birth of our second little girl, so I havenāt been on in a couple of weeks to read any responses. To begin, I did look to delete this thread but my understanding was that after the thread had been up a certain number of days, I was unable to delete it. Iām sure Iāll be corrected if this is incorrect.
I didnāt post this thread to bash Steve or TCF. In fact, I stated more than once that Iāve heard TCF had awesome reviews and great customer serviceā¦ which is why I started the thread to see if I was totally off base or if anyone else had a similar experience. It appears I was mostly off base, which I am happy to own. I didnāt expect to get responses from everyone that would bash Steve. Furthermore, if I had anticipated others bashing Steve, I wouldnāt have bothered to attempt to sign up a second time or to inquire about what was going on here.
I wonāt attempt to justify the angry email I sent Steve after he proceeded to delete the 2nd account I set up (this after our conversation on the phone about the dispute over ārisk free for 30 dayslā). I understood that I would to pay for that month and decided to sign up with a new account and pay for the trial. I didnāt attempt to argue or demand a free month. I quietly signed up. My account was deleted a few hours later. I had just spent a couple of hours browsing the software, doing data entry, etc. I was upset. At the time, I felt it was super childish of him. I sent Steve an email and I was rude and angry. It wasnāt okay. I should not have done that. Even though Iām in the service industry, even though I understand what itās like to deal with difficult customers, I wonāt pretend that I am somehow immune to feeling upset and in that moment, I felt targeted, so I lashed out. I apologized to Steve afterwards and I wish I had not felt so emotional about all of it. It was super unhelpful. I was and am sorry for this foolish decision.
Iām not sure what exactly constitutes a confrontational attitude. If it means that calling and expressing some confusion and inquiring about what the risk free for 30 days meant, then I am guilty. After I asked about the risk free for 30 days and told him I thought my card would be charged after the 30 days was up, Steveās immediate response was asking me to show him on the sign up page where ārisk free for 30 daysā means you donāt pay for the first month. He didnāt explain where I was misunderstanding him. He told me I needed to go to the page and read to him where he was offering the first month free. Personally, I donāt think thatās a great way to respond to someone who was calling to clarify. I get that Steve has a great reputation, so I donāt expect you all will believe me. Thatās okay. After Steve responded this way, I told him I didnāt want to banter about the precise verbiage, but that I was just confused and was calling to clarify, which he wasnāt interested in doing, besides asking me to prove that his sign up page wasnāt confusing. I felt really thrown off by this response and I remember wondering if this was something he was sensitive to getting calls about. He proceeded to tell me heād take care of it and hung up. I didnāt realize that meant the account was going to be deleted. Nonetheless, as I said above, I quietly went on to sign up again and pay the $34.95.
After getting ahold of Steve using my wifeās number, he agreed to let me try it for 30 days. I told him Iād be glad to pay for it and didnāt want him to think I was out to cheat him of 35 bucks. Since then, Iāve been using the software regularly and I think TCF is awesome. I think that Steve has created a fantastic software. I am confident he would spend hours on the phone helping problem solve different issues I might have if I ran into any snags. I think we got off on the wrong foot. I think I made some mistakes. I own that. Thanks for taking the time to respond. Cheers!
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Owning up to our boo boos is cool.
A positive from this thread is that it prompted me to take the plunge and purchase TCF. Lots to load and lots to learn but Iām looking forward to my son having real time access to schedules and tasks while he is working with clients far away from my home base. I am also considering using TCF to replace Freshbooks, for which I pay $19.95 per month.
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Another item which can be pulled from this situation is to correlate your experience with that of your clients.
I do it constantly. Had ābadā service from garage door company recently, 18 late, wrong door, constant upsetting attempts. etc.
Take what you can from this and try to make sure your clients donāt feel this way. Itās all we can do is learn and move on.
Glad it worked out and hope you have success with TCF
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smart move.
Lol thanks?
I was using tcf for a while in conjunction with another company that I really like but it had a lot of bugs in it so I let the guy that owned it Larry remoteshine.com
log in to my account at tfc and Steve saw that called me up and with basically no notice cancelled my account witch cost me a few clients because they were all on tfc schedule I mean that was pretty rude I wasnāt impressed at all now I use housecallpro itās been awsome
