Curious as to what is important to you all when in the homes of your clients or at the job site.
My personal etiquette is being organized. The back of my Van has a squeegee holder for six squeegees in descending order same with strip washers. Everything has a neat and tidy place. I keep my van door open for the home owners to see if the walk by. I feel it sends a good message.
I believe everyone here tries to look professional, I know I do. More specifically, I try to look nice, well groomed, and more recently I always have my shirt tucked in, I started doing this a little while ago b/c my shirt tail was getting in my way everytime I tried tucking my towels thru my belt, turns out (according to my wife) I look more like a pro less like a skateboarder. btw I have nothing against skateboarders. Of course I also wear cologne (a good cologne, not “axe”) when I go to work, also b/c my wife suggested it, in her words “I wouldn’t mind if my window cleaner smelled nice”.
My tools; My sleeves (wand covers) need to look and be clean, I may change them out at least once during the day, and washed regularly.
My BOAB, throughout the day water drips down it, and i don’t like it looking dirty, so I constantly wipe and clean it.
My Bucket/water, I use a semi-clear 3 1/2 gal bucket, so you can tell when my water needs changed out, so I make sure it is.
I always smile
We take our shoes off at the door. We put our shoes on a drop cloth. Put our bucket of solution on a drop cloth. The doors to the van are always to be closed (because of signage) and because during a job the vans can look disheveled and unorganized. Vans are always washed and clean inside.
I’m right there with Matt. Shoes ALWAYS off at the door (no matter if the customer says don’t worry about it or not; it says a lot to them about your attention to detail if you do it). Buckets always on towels. Dropcloths over desks if there are papers on it. ladder mitt covers on ladders for interior work.
We never answer phones in a customers home
We speak in low voices in a customers house and basically try to remain invisible. Some people want to talk, others dont. A lot of our customers work from home so we try to accommodate them.
We try to make the experience as pleasant and unobtrusive as possible.
-always kick back the dirt when a ladder has been used outside in a garden or in mulch.
-Leave the toilet seat down if you use their bathroom (nothing more annoying as a women than dealing with the toilet seat)
-Try to remember the little details, like shade placement, trinket placement, etc…so that the customer literally has nothing to do after we leave.
-I actually say no cologne or perfume to work because many clients don’t like scents or have allergies and I never know which ones.
-If my employee is a smoker, They have to go off property to smoke, and they have to spray febreeze. (this one is important because 99.5% of my customers don’t smoke, and as a non smoker, I really don’t like the smell myself).
Some of you will think this level of ettiquette is crazy, but trust me (as a woman) when I say this is what the customer wants!(residential=majority are women) They want you to respect the clean house they (or their housekeeper) work hard to produce. They want to not have to worry about any of the details. And they want to be able to rave about your company when you are done. Its customer service.
If the customer doesn’t know me or my employees I introduce them.
We take our shoes off either just inside the door or outside if it’s dry and sheltered. If the homeowner insists we keep our shoes on, we usually will after making completely sure our shoes are clean.
We keep supplies out of the way and use sheets to cover items below where we are working.
And also, keep as quiet as possible in homes and offices.
We leave our shoes on and use the surgical booty things. I agree to try to put knick knacks and furniture back when your finished. I like the idea of the customer having to do nothing except admire what lovely windows they have after we leave.
We try hard to put back everything the way it was when we entered the house. Some times that can be an entire row of nick knacks or signed baseballs, I suggest the guys take a pic with there phone and use it when putting them back. I also want cushions and the smallest detail back, the way I see it is if the customer sees that kind of detail then they also can be reassured of our detail to the windows
Man I think three customers have offered my guys beer in the last two weeks. And that’s just the ones the guys have told me about! Maybe I need to stop scheduling so much work so the guys don’t always look like they need a beer. lol