What's a nice way to say. We won't work on your home?

The blood on it tells you when to be careful!:smiley:

This has had my daughter and I rolling on the floor for about a year:

//youtu.be/http://www.youtube.com/watch?v=-fVDGu82FeQ

But this is a job he doesn’t want. Why not give someone else the chance? Tell them what they’re getting into and let them decide.

As for the original situation, tell the lady you can’t go that far anymore.

And everyone, remember, we all appear crazy to someone, somewhere in the world…said the man in the viking hat.

Oh man… that is a BAD policy. I love you to death Aintjemama, but you gotta start using this one, it’s one of the joys of being your own boss and selecting your customer base. About 1 out of every 75 or so customers gets the talk that goes like this:

“We aren’t able to service your account for [insert graceful excuse here], but I hear that (so and so company that you owe a “favor” to) is doing great work and services this area. Do you go online? You do? Great. Go to www.MyCompetitorThatWillBeInheritingACustomerThatINeverWantToSeeAgain.com and get a hold of them. They may not be as good as us, but they are a very close second (insert chummy friendly wink here if it fits your personality).”

And I love driving away. I love it. It feels SO GOOD. Just one out of every 75 or so, but the headaches, stress, and annoyance that I save is so worth it. SO WORTH IT! And I do keep plenty of customers that I wouldn’t hang out with on the weekends, but this is reserved for your “special” gems. I leave on good terms and may even get referrals from them in the areas that I am continuing to service. Heck, maybe even the guy I turn this customer over to matches personalities better. Maybe he doesn’t even see what I saw in that particular customer, but it doesn’t matter because I don’t service them anymore ;).

Then I make heavy notations in their file, and in the screen that my wife pulls up to schedule from. No excuses for ever scheduling them again. And I go sing “cheeseburger in paradise” to underscore how good I’m feeling.

Aintjemama: I give you a moneyback guarantee that you will absolutely love this new technique!

It’s just not evil enough for Linda!:smiley:

I’ve taken 6 calls from a new “Special Gem” in the last 3 days, that we’ve never washed the windows for and she isn’t scheduled until the end of April, but she asked all kinds of “out there” questions. Then called me back 10 minutes later and felt necessary to remind me who she was and that we had just spoken, (“it’s okay, yes, I remember you!”),

but she say’s “When you come out here you can have my powerwasher, I had the valve repaired, but I’m not going to use it, you probably know more about them, just take it out of the garage!”

So I thanked her and then made some calls to find out if she was trying to set me up for theft, everybody told me she really is sincere, just a little “out there”.

So you might want to hold on to the account, just worry if you receive a christmas present that is meowing:D

Ray, Is she hot??:smiley:

HA HA HA HA! You know a lot of bad marriages start out that way :wink:

Your on your own with used equipment, just wear protection!!

Because my job is not to give other companies a chance to take food out of my and my employees families mouths.

I love you too Curt!!! I don’t refer other companies because it could potentailly cost me more work down the line. If I don’t want to service a customers home, I simply tell them that and ask THEM to find another company, I would never refer them to another company. Why would I give work to my competitiors even if the job was crappy? Should I advertise my competitiors on my website also. I’m in business to make money not friends!

I usually make most senseless thing up like my hamster just died and I’m in no mental condition to clean windows any more.

But seriously the most professional would be sending a notification letter
as it has been mentioned.

If it was me I would just tell them that I’m not servicing this area any more and make up some huge service delivery charge.
Just for fun.

Lucky for me all my customers are sane. I had one lady that I had this weird feeling that she was going to cut me up into pieces and store me in the fridge. Her house was absolutely trashed in/out her windows haven’t been cleaned in at least 10 years, they were covered in stuff i couldn’t explain.
It seemed that everything she said was a lie. She would tell me how everything broke at her house at once and she doesn’t have any money. And then she left me home and went to get me some cash (like she couldn’t write me a check for some reason) she had two rooms I couldn’t look into from outside and she told me i could go into them. She told me she works at a animal shelter and then told me she was a nurse. She had some dogs living in very bad condition. the bowls have never been cleaned (i wish i had my camera in my truck at this time). there were 3 broken refrigerators in the driveway and a washer. But then she might have been a redneck. She was going to have me back to pressure wash her patio and that didn’t work out too good so I’m never seeing that lady again.

I love you too! :wink:

Wouldn’t you agree that making friends makes you more money and happier in the long run though?

That’s the way Mrs. Ezersky explained it to us in junior high health class.

I am friendly with the window cleaners in my area mostly because I grew up with them. I am even friendly with some of them and share information with them, but I still am not going to give them any of my business good or bad.

Making friends has nothing to do with making my company money. I make CONTACTS, not friends and thats how I make more money. So I gusee the answer Curt is no, but I hope we can still be friends!!!

Now she would probably tell you to wear protection and carry purell!!!

That’s been my greatest hope through all of this :stuck_out_tongue: