I personally think tools should have a good balance in these departments. I want to hear your take on what you look for in a new tool.
In my experience including not window cleaning, there’s just nothing better than a quality tool that lasts and works well. It seems well-built tools tend to be more efficient too. However, if I had to pick, efficiency might win over since time is money. This is assuming that the tool saves enough time to make up for the extra cost of needing to replace it more frequently.
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Up front, the design and use of a tool should be efficiency, so durability would be the ticket.
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I just want it to work
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When I use it, effeciency. But when it’s for a crew, durability. Basically
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Haha, you beat me to it.
I was going to say, “functionality”
It could be the most efficient, durable tool on the market. But if it doesn’t perform a task that I need to complete, it’s useless to me.
And I think that functionality encompasses a balance of good design (which in turn implies a measure of durability and efficiency) as well as practicality, in terms of TCO and ease of maintenance.
And yes, I just wrote a bunch of words that don’t answer your question or really mean much. Thanks for reading 
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Lately I have been leaning towards efficiency with the amount of cleanings we do. But I would like to add also do you look at affordability too? I would like a balanced mixture of efficiency, durability, and affordability.
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This post was flagged by the community and is temporarily hidden.
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Tools are cheap. Buy quality tools and take care of them
I replace tracks and mopheads annually unless they get dropped/damaged. Handles are replaced only at failure, and I have acquired screws, pins and springs for my handles. I have handles I have used since I started 30+ years ago.
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