Anyone else having problems with the Xero WFP collars coming loose? I have had this happen on 4 different sections. Frustrating when in the middle of cleaning windows. Been using gorilla glue to try and fix it but doesn’t seem to last.
@chiefwindowcleaners drop me your name and I’ll get that replaced for you today. This is a very uncommon issue where clearly not enough glue was used at the factory. I’d like to get that pole back for examination and get you a new pole.
10 Likes
WOW - As Alex said we will have a brand new 40 shipping out to you today. This is a super rare issue. We see clamp problems like this literally only on 1 pole out of a thousand. It actually appears to be a glue issue.
But either way a brand new pole is coming at you today.
6 Likes
You are not going to find this kind of customer service with any other window cleaning supply company!
WCR customer service is the best.
8 Likes
Thanks! Talking with customer service now.
2 Likes
Same problem. One of my collars came loose today. Sent a message to WCR.
Mornin’. Do you ever sleep? 
1 Like
Thanks Chris. I’m glad I chose the Xero Pro.
1 Like
Im getting a solid 6-7 hours a night these days 
4 Likes
At least someone is…
I had the sane problem, and I was told by customer service to epoxiy it back together. I did and its holding. It looked just like a glue problem. The glue didnt seem to have bonded almost at all with the coller. Maybe the factory is using the wrong type of glue?
Its hard to say. We sell thousands of these and really see a less than 1% failure rate. You can of course glue a clamp back on with any standard epoxy if your in a pinch. Or we are happy to mail you out a new section. We will send in it a box with a return label, you can just send the old section back to us and we will fix it up and sell it as refurbished.
If you are having an issue just reach out to @Alex - You can reach him on live chat most days or you can email alex@windowcleaner.com
3 Likes
I don’t have that issue, but my new Xero does have an issue with the clamps being loose and allowing the sections to rotate which is very annoying. Is there instructions on how to properly tighten them? I haven’t looked closely at them yet, maybe it’s obvious, but I don’t want to break them.
Yes right on the side of each clamp is a simple thumb screw. You can tighten or loosen them as much as you need to. It’s deaigned so no tools are needed you can adjust in the field with your hand at anytime. Drop us a line of it gives you a problem.
1 Like
Thanks Chris. I will keep what I have for now and I will let Alex know if I have any more issues. I used a structural epoxy which is compatible with carbon fiber so it should work.
1 Like
Make sure you lightly sand the area where the epoxy is going to remove any glossy coating first.
2 Likes
