1st one star review

[Tony_C]

Reply politely if you want but beyond that, just ignore her and move on. Her review reads like whining. You have enough good reviews to paint an accurate picture for anyone who cares to read through them.

[Majestic66]

We understand your upset that your home doesn’t fit into our new company policy at 150.00 minimum, an we are sorry to hear this.
As per our conversation we will be glad to come by an give you the same great service we did our first visit , which is the reason I’m sure you called us back.
We just need to reach that minimum to satisfy our policy.
Thanks , an we Hope to see you soon !

There is always going to be Someine who doesn’t understand it, an get all offended by it, but to bad
To leave a review because of it , is just down right ridiculous

[LoveGlass]

Mornin’! Just did some home work. The person that blasted Ben has other very negative reviews for several small businesses. It seems that some people live to hurt others, that is their mission. While it was tempting to quote same, I have decided against it as there are copyright laws to consider. May the good in this situation come out through what seems very negative at the moment. We are in sales. We will not please everyone. If we encounter negative opinion, we still have to carry on and believe in what we do. Thank you for this post and topic.

[Steve076]

Honestly this thread has me leaning into the path of checking out potential customers before I even commit to giving a quote out…

[LoveGlass]

Now moving on to customers who appreciate my services.

[leavingnc]

@LoveGlass

I would not even reply.

my reply would not be so much FOR her but simply TOO her for the sake of others.

[Majestic66]

That review will not stop a sane person. From using you. It actually could keep an insane person away.

[Infinity]

@Majestic66

That review will not stop a sane person. From using you. It actually could keep an insane person away.

Agreed.

[leavingnc]

Based on loveglass’ quotes it sounds like she has suffered a medical injury and it has perhaps turned her bitter, i feel bad for her.

[anon82274079]

@leavingnc

i feel bad for her

I don’t and would not.

I feel empathy for people who don’t try to cause harm or otherwise be a jerk to other people. She doesn’t fit in that category…

[leavingnc]

I guess that’s you then.

[YoCrypes]

Sometimes no matter how hard you try you cant please everyone man… you’ll be alright, take this lick and move on to the next and let good reviews flood out her negative one.

[LoveGlass]

@YoCrypes

let good reviews flood out her negative one.

Ben, went to your reviews again to see if you responded. I think ya done good.Congrats on taking on your first employee. You are the best.

[YoCrypes]

My online presence is minimal because of stuff like that… I got a Facebook page thats only a few months old and that’s it lol. I get allot of business by personal hustling and word of mouth (aka referrals)

[Infinity]

@Infinity

On that basis, and the fact that she made ad hominem attacks in her review, I decided to report it to Yelp. I encourage any one else who feels similarly to report it as well.

This was Yelp’s reply to my request:

Hello,

Thank you for reporting Lorrie G.'s review of Two Guys Window Cleaning. We rely on community engagement to help keep Yelp useful, and we appreciate you bringing it to our attention.

After careful evaluation, we have decided not to remove this content. When reviewing user content, we look at a number of factors, including potential conflicts of interest, threatening or lewd commentary, and whether the content has been posted to the correct business page. If a review falls within the bounds of our tolerance for strong language, appears to meet our guidelines and reflects the user’s personal experience and opinions, it is our policy to let the user stand behind their review.

Business owners can address any concerns or misunderstandings via their Business Account by posting a public comment or sending a message to the reviewer.

For further information on using Yelp, please find answers to frequently asked questions in our Support Center (http://www.yelp-support.com).

• The Yelp Support Team

I hate yelp…

[leavingnc]

thanks for the attempt, but I think I’ve heard that a well responded to one star review is even better than a 5-star review. I’m not really upset about it being there I think most people can see that the review says more about her than about us.

[leavingnc]

@LoveGlass

Now the bad news.

can you send Yelp a note and explain what happened and see if they can remove your useful click?

[anon82274079]

If he isn’t paying for Yelp, they probably won’t remove it.

I’ve heard from other guys, that all your good reviews won’t show up either, if you aren’t paying.

All Yelp is for me is SEO juice. I hang up on them every time they call, and block their number. I’m not wasting money with those clowns.

[Greenlight]

Or, the internet brings out the worst people. She’s the exact type people I wish not to serve.

[windowcowboy]

I’ve gotten a few one-star reviews myself over the years, besides the fact you can’t please everyone, the silver lining in this situation is definitely your professional response and it also reassures the world that your business actually has a pulse. Anyone in their right mind knows that there’s going to be negativity when you put it out there to the public. I often ask people that find me on Yelp if they’ve read all my reviews, and they generally have and are downright amused by the bad ones but appreciate my responses and took that into consideration when choosing my company. No matter how you slice it, a bad review sucks and can be difficult to not take personally. Hopefully this takes a little bit of the sting out of it.