here is our first 1 star review, we currently have 22 5 star reviews and 1 4 star review.
"Here we go again, a small business finding it necessary to build on a small amount of success in the unskilled field of window washing, by inserting greed into their fee for service. They seemed good enough, they washed my windows, didn’t take them long, and they charged a reasonable fee, for unskilled labor. A year goes by and low and behold they have upped their fee by at least 30 percent, and now they offer a more complex menu of screen cleaning, dusting versus actually cleaning and of course new fees attach. Top it off, they now have a minimum fee (higher of course) and I can’t help but wonder how that works–say you have a small home with three windows how much do you pay versus a home with 10 windows, such as in my home. Do I pay the minimum and get all 10 windows washed, or do you start at the minimum and add on from there, and does the poor customer with only three windows get ripped off. These boys started off with a fair and reasonable charge per window, easy to understand, easy to compute, but greed reared its ugly head and now they are trying to squeeze as much money as they can from customers. This isn’t even the $125 an hr as one viewer stated, its $150 minimum with various and assorted charges added on. I tried to rationalize this because I really needed to have my windows cleaned, but the more I thought about it, it the more I thought it stinks, so consider me an x-customer.
Here is my response, what do you think?
"Hi Lorrie, I’m sorry to hear you were unhappy with us. As we said on the phone, about 9 months ago we raised one time residential minimum to $150. Without going into all the details as to why, sufficed to say we are striving to build a sustainable business who can offer great service to our customers while at the same time giving a good wage to our employees (if you hadn’t heard we just hired our first employee a few weeks ago!) We took a look at all the factors and decided that in order to keep our company healthy we had to set our one time residential minimum at $150.
When we spoke on the phone I let you know about our new minimum. I double checked with you as to whether we had cleaned all your windows when we last cleaned them 2 years ago. If there were any more windows or if there are any other services, we could add them to get you the $150 value. (we don’t want to charge you $150 for $117 of services if possible, so we try to find what else we can deliver to get you your value. For other customers we’ve cleaned some solar panels, re-screened a window screen, etc…) You said that we had not done 1 window so I suggested we can add that one and we can also upgrade to washing your screens with our screen washing machine (last time we had simply brushed off the screens)
Again we’re sorry we couldn’t find a solution for you, please give us a call if you change your mind."
if it matters, if you click on her yelp profile she has 56 reviews, 29 of them are 1 star reviews