$8k Broken Chandelier, I'm not laughin

So… We were cleaning a $3k glass chandelier that was installed 7 years ago. My insurance didn’t cover the chandelier because it was the item we were working on. (we have since changed our coverage to include situations like this) My insurance did cover the ding in the hard wood floor that was caused by the falling chandelier.

My guy called me right after it happened and said that he had not even gotten to clean half of the 2nd section (it has 3 sections, top, middle, bottom) and he might have rotated it 1x and turned it back during his cleaning. He was shocked that he could move a chandelier so little and have it fall.

The Chandelier is being covered by the home owners ins. policy. That ins. co. is now looking to my company to pay the $8,200 replacement cost (purchase price, shipping, install) of a similar chandelier because they are saying that we were the cause of the chandelier falling apart. (faulty workmanship)

I believe that the chandelier was installed improperly. My guys didn’t have tools to loosen any nuts. I have pictures of the part still in the ceiling and the part the fell. By looking at the “all thread bolt” that screws into the top part, It looks to me that someone would have to turn this thing about 6-8 times for it to come apart. I’m headed to the home owner’s house tomorrow (with the homeowners permission) to take more pictures and inspect the broken chandelier.

Has anyone had this happen? Any tips on what kind of evidence to look for, for improper installation?

Had a big hanging coach light fall like that. I rotated it less then one revolution. Lucky for me I caught it and yelled for my helper lol.

Anyways new rule since then. I never ever rotate any hanging item that I clean. I’ll just move the ladder to the other side.

Robbie Hanson
A Glass Act Window Cleaning
Henderson, NV

Oh man Steve thats horrible! Good luck to you…

They can be fixed!! While yours does look like a carnage, maybe $800.00 to restore it…

I broke one too, I’m 6’1 and it was low and I banged it with my head… She yelled!! I calmed her down, 3 weeks later and it was back to how it was… I broke 1 arm… They made a new one and it cost like $140 but the chandelier guy said it was a 5,000k chandelier… Keep calm… Find a shop to look at it…

Key- Keep calm if your all nervous and unsure you will transmit that energy to your client… Fix it, don’t replace it… Bam bam done and move on

Best of luck with everything. Hope it all works out

Sent from my iPhone using Window Cleaning Resource

Yeah, this is a great heads up to everyone: never ever rotate those suckers. You don’t know if it was installed properly, or maybe the homeowner cleaned it and rotated it and it’s just hanging on by one thread.

Best practice: ladder up, clean, move ladder, repeat. But don’t rotate it even an inch!

But dang, good luck Steve.

I would bring along a journeyman electrician that installs high end pieces like this. Just make sure he did not install this one. It really does not make sense that half of any chandelier would fall with a few turns. All I see in the pictures are 2 threaded tubes. What went between the two to hold the chandelier up? Was it just another threaded tube that fits on the outside of both pieces?

Looks like $$ in that home, needle point wool rug, nice…