So… I just got home from a callback at a residential job. The homeowner found some hairline scratches that I failed to observe and bring to her attention while working. (only visible in sunlight; the window was shaded when I cleaned in the morning.)
To my eye, they resembled razor scratches from whoever did the CCU. At any rate, I could tell right away they weren’t from my cleaning.
So I let her handle my equipment, which she remembered from earlier when I did the work. As it would happen, I had used only plastic tools from Moerman (liquidator/excelerator + t-bar) on that job. That went a long way in convincing her that nothing I did could possibly have damaged a normal window.
Anyone else have experience(s) where plastic tools have absolved you of all guilt when it came to property damage?
