So funny! You sound like my wife. Lol. She would tell me to just replace her. I have not added a new client in a little over 4 years. I guess I am so used to doing the same houses for years I hate to add a new one.
I will see how Monday goes.
Ron Guidry. I have never met him though. I have heard great things about him!
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I have thought about that as well. Maybe they donât have as many windows. Honestly, I have just glanced over at the house. Doesnât look like there are many windows in the front. Might be a wall of glass in the back.
Good luck! Do what feels right.
Perhaps you should let her try the other guy. If heâs cheap and fast you may end up with two customers. Haha
Thanks Steve!
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Thatâs funny!
Thanks for the compliment! You are right. Some older people are really tight with their money. I am glad not all people are like that. I think my prices are reasonable. You get what you pay for:slight_smile:
Madam,
I appreciate price increases are not ideal, but my costs are going up every year also.
Of course Iâll do my best to work to your budget by only doing a select window plan for example.
Please bare in mind, that if you were a new customer your price would be $??? and as a valued long term customer you are saving $???.
If you do not value the service you are receiving from me and itâs solely the price point you have a issue with, I fully understand, and your welcome to seek out cheaper service providers, I hope they provide you with the quality service you require from me.
perhaps something like that would be appropriate a response.
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Great post! Thanks man!
Customers always use price as bait. Oh, this guy is cheaper, blah blah
They want you cheaper - regardless if you put a price up.
The trick is to provide âvalueâ - that value quantity is what they see themselves. You just need to make sure they see your value to them, whilst also showing them whilst they are valued they are not the only customer you have, and you are a successful business, with other customers requiring your services.
Sure, you may lose a few⌠but generally only when price is the only hurdle.
So every year you are raising your price 4%? First time is $100, next year $104, next year $108, etc?
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âthereâs always someone who charges less. But you know, a lot of my current clients use me after using them or have come back to me after using themâ
depends if they are a complainer or just want reassurance that youâre worth it or are trying to see if they can make you budge.
some are on low fixed incomes and every dollar is a catastrophe in their mind
in conversation I have found using phrases like âacross the boardâ seem to satisfy and dispel the personal âattackâ feeling
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Wow, Bruce a post without one digit in it!
Havenât seen you around in awhile hope things are good. 
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I just read up a bit - Hiya Chad - i remember your previous profile and i have your website saved on my Favs for inspiration.
If you have one client complaining about a slight increase who âsaysâ they might go elsewhere even though your willing to help manage their budget with, dont you have 30 waiting in the wings? Id also use that as leverage.
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Just keep cleaning till she starts to postponed or cancel cleanings schedule . Some people just complain all the time about prices , itâs just second nature for them
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Chad, it would be helpful to also craft a tactful response based around letting them know you appreciate their business but arenât desperate for it
that may be your biggest leverage, your waiting list, use it to your advantage
we have fear of losing a good customer, they have fear of losing a good vendor, switch the tables
donât we hear clients all the time saying they lost a housecleaner or whatever and what a nightmare it has been to find another without issues
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Thanks for the advice
Yes. As you can see in the $100 example you asked about, 4% is not very much.
Even a 500 job this year, next year it will only cost them $520. 20 dollars is not going to hurt them. They spend that on an appetizer at a nice restaurant.
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