Someone calls the work line, they get a real person on the telephone that reads from the script I’ve given them, they collect work inquiry notes, all contact info (name, address, email) and then I get a notification via text/e-mail that someone called and I send a text message with a pre-written message letting them know we will be in touch with a quote.
Then I pay the bill each month and every month they help me not answer calls and get prospect data. In turn making me more money so I’m not on the telephone so much.