Sounds like a good flow.
I tend to do it like this.
I walk up look at the windows if they’re dirty I’m mentioning it. I walk in and usually the first person may or may not be a manager. I always say hello my name is Casey, is your manager in by chance?
(If no manager on site I give my spill, collect their names and the managers names)
Speaking to the manager…
My name is Casey how are you today? I’m actually stopping in to introduce myself I service other businesses in your area(name a place near by if you have the account)
I see that your windows look like they haven’t been maintained in a while we offer different services packages your storefront would be great for a (monthly, biweekly, 6 week, bimonthly, quartlery —you choose the frequency) maintenance package. When would you like to get on our schedule for your area, we can do them today if you like?
Then usually they say well how much would it cost. I then ask well would you like in and out (some only want outs) or just exterior?
“In and out”
Perfect I have you at a monthly prices of $50 for inside and outs we show up like clock work and you have nothing to worry about. Would you like for us to service you today or when would you prefer to get on the schedule.
The way I speak with people I don’t really offer a chance for a no. I’m not really asking yes and no questions I’m making a positive assumption
I’ve already sold them.
You will get a ton of no no no… but when you get the yes get straight to it! If they say they do it then tell them to let you retrevie the extra wokload. If they have a window cleaner on sight, ask how much they are currently paying and if they’re satisfied with them.
And in closing always say we’ll if you ever need a window cleaner here is my card your quote is on the back, good reliable window cleaners are hard to find we would be happy to serve your business if the opportunity ever arises. Thank you for your time and have a wonderful day.
Now make sure you collect who you spoke with, manager or staff write it down (at least I do) and the date you were there, name of the place and then in 4 to 8 weeks or in between you do a follow up call and see if things have changed. Or if you get a account next door or near there just stop on in, look at the names and walk in and see if they would like to get on the schedule.
This is how I do it. And I’ve been doing really good at gaining accounts sometimes people are just busy and they do follow up with you when they’re ready just recent gained an account I left a business card with a estimate on the back about a year ago… I wasn’t keeping records then. But I do now in exactly they way I told you. I want to be able to go back in months later and ask for the same person by name and know how much I quoted.
Also people will want low prices due to the market being shredded with them. Don’t budge your price unless it’s a weekly account. And still don’t budge much.
When I am out canvassing I always have a monthly price in tact and a bi weekly to follow along size of it.
For example say biweekly is $25… well my monthly would be $60. I sometimes do random number like $28 or $64 just to switch things up a notch.know your prices and stick to them.
If your new keep the dedication. I’ve been out and got 50 no’s to 1 yes. Keep a smile consistently and be mindful of customers and repeat the managers name during conversation.
Good luck!
