I say client, in reality they’re the manager for a tenant business, I was hired by the property owner for the strip. Evidently, they opted to not inform their tenants. Popped by for the first clean at about 6:40PM. Went in, introduced myself to the worker, asked to use the restroom before I started and got to work.
5 minutes into the job, a manager pulls up and flips out, cursing at me, calling me unprofessional, saying I look like I’m “casing the place”, and telling me he doesnt want me in front of “his” store after hours or near closing. I was polite and deescalated, but home boy was honestly about 3 inches away from touching my chest and getting removed from my bubble.
I almost exclusively clean after hours and on days my accounts are closed, most of them actually prefer it, the rest are neutral. Never had a reaction like this. Heck, sometimes I clean until 1 in the morning! Never had an issue, because I am very clearly a dude out cleaning windows.
Anybody have any thoughts on this? Have I just been very lucky since I started this business early this year, or was the guy just a jerk?
Both. The situation could have been avoided if you had explained to them how you work (ie: after hours).
I do only residential and I always explain to new customers our cleaning process ( one person inside one outside, etc) and ask them if they have a preference as to where in the house we begin.
Matthew, I did mention that I could be by essentially any time to the property management company, I just assumed that they would be in contact with their tenants to inform them I would be servicing the location.
MJ, this just is just the manager of a tenant business (thought he was the owner at first from how he kept throwing around “my shop”, lol. I’ve been in contact with the management company, reiterated that I don’t guarantee a time of service, and told them that if they don’t have a talk with the guy then I won’t be able to gueantee that unit every visit. If he had been the client, I would absolutely dropped him on the spot.
If this is a strip mall they should have mentioned to you that they wanted it done a certain time, other than that it’s done when you want .
You did nothing wrong , other then asking to use there bathroom without knowing them yet. That’s not a horrible thing, but people are strange, and they probably got offended because of it.
The idiot that came up on you like a cowboy should have got put in his place. He didn’t have a leg to stand on. He was trying to be important. Total tool you had every right to tell him so.
Depending how bad you wanted the job of course , becuase once you go on the offensive you stand to lose it, but to me no job is worth that type of abuse. A strip mall job that I’m assuming is under 250.00 a wash isnt worth that type of tongue lashing maybe if it’s over 500 a wash and going monthly then I’d maybe swallow my pride.