Educating Customers WFP

Thanks [MENTION=33798]GinaWCR[/MENTION]

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That’s nice. Thank you.

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I have been using my wfp for two years now an almost all my customers that I used it on have been repeat customers so far . 1 maybe 2 were. Questioning it . So ya those pamphlets will be good for those customers , because I’m not good at explaining things so they will be great for me to say I got something for you hold on . Steve is so right when he says make sure your customer is happy before you leave , an if for some reason you leave an the windows are stil drying reassure them. They will dry spot free if they don’t I will come back an re do them , an let them knew about hard water stains that those type of spots will not come out with a regular window cleaning .

Mr. Fairline talks about all the new customers he gets from his comp do to wfp , he doesn’t say he gets anyone from traditional guys hard to believe . There are more guys who do a shit Job with trad tools than wfp. Why don’t we send all out customers a pamphlet that gives them a choice hey here ya go how would you the non pro want me to clean your windows
Ps : I’m switching to ettore rubbers can we get pamphlets for that :wink:

With all that said its nice that Wcr is doing these pamphlets for all of you that have concerns about this .

We are working on such a video for you guys now …

Soon , soon … if only Harrison was at 100% …

If your customer is in doubt of how amazingly clean the windows will be, even though you are leaving when they are still wet ( please pay me instead of engaging me - this is costing me money) …

TRY THIS :

Explain to the customer that you will squeegee off the bottom half of her favourite window - that is usually the one at the kitchen looking over the back yard - and if there is any difference with the 2 halves after it dries, tell her you will be back tomorrow to fix them all … now … I wouldn’t offer that if I didn’t already know that this method works perfectly, would I ?

Now THAT smacks of confidence !

My customer this morning was all about me using the WFP at his home. He wanted the sills cleaned well (double hung 1/1) the system was perfect for the job.

Not only was the glass perfect but the sills and frames looked great too.

I love the Reach It dual trim brush that I have, I wish I could use my WFP on every job.

Mike Radzik
Pro Window Cleaning
Central Massachusetts

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I was just being sarcastic about the plumbers an the electricians, but hey why not a video for the customers that are questioning it which for me havnt been many, An if I look back since I have been using my wfp mostly all have been repeat business.

Thanks for posting the manual and the handout

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