Got my first bad review on Yelp.
The guy killed my 5star review streak.
Booked him, then when I emailed to confirm the appointment and get his address he gives me an address thatâs like 2 hours away.
I call him and tell him sorry, we should have started with the address, and we donât service that area.
He got mad, hung up on me, and looked me up on yelp and gave me my first bad review, 1 star haha
Itâs bugging me alot haha
I would always check the address before bookingâŚ
To piggy back off that and possibly helpâŚhow do people handle bad reviews? (If you disagree with the persons evaluationâŚas the customer is NOT always right lol)
Could go both ways, he could have easily said "hey, this guy is in a different area code, and he is listed on yelp about 2 hours out from me, maybe I should call someone local"
But he didnât
While it sucks, a bad review once in a while proves that all the good ones were legit. Sometimes i donât trust a product on Amazon if the reviews seem too good to be true. Usually, i look at a few one star reviews and see the person is a whack job. Then i know to ignore those and proly trust the rest.
I had a lady do that this year, I put a response up quickly (a very weâll thought out response) she ended up apologizing publicly for her short sidedness and ended up give me a 5 star rating. It generated a lot of work for meâŚLike Daniel @WVWindowWashing said it can make you look really âreal.â In a good way!
The emailing has been going back and forth for a little over a month. If he wanted them cleaned, he could have found someone closer to begin with. IDK, Superior came to mind, Tujunga is in their service area right?
Can someone tag him?
âI have been communicating with Dan about cleaning my windows and solar panels for several weeks now. Dan gave me an over the phone/email estimate so we scheduled it for today, June 5th. I took the time off from work so I could be available in case he needed me. Waited and waited and he finally called me. After all the communicating that we have done, he didnât realize where I lived and that it was âout of his service areaâ. Now he realizes that? He couldnât tell me that several weeks ago? Not very professional. I would be hesitant to hire this guy that doesnât know how to look on Google maps before he commits to an unfamiliar area. Iâm sure he is a nice guy and that he may be good at what he does but make sure he knows where you live before you agree to anything. Now Iâm at home looking for a new cleaning company. Not professional Dan, not cool.â
At least it wasnât your first review on yelp, as well. We didnât have a yelp page until we had a disgruntled anti-customer (we refused to work in a pig-sty).
In your rebuttal, apologize for where you actually went wrong, and what steps youâre taking to make sure it isnât repeated. It might help to indicate somewhere that this is the first time anything like this has ever happened, and youâre surprised at your own glaring oversight in learning the customerâs address before booking them.
This does make you look more real. And reasonable, savvy customers are generally used to weeding out the wacko reviews when they research a product or company.
[quote=âAlex_Lacey, post:17, topic:43276â]
In your rebuttal, apologize for where you actually went wrong, and what steps youâre taking to make sure it isnât repeated. It might help to indicate somewhere that this is the first time anything like this has ever happened, and youâre surprised at your own glaring oversight[quote=âAlex_Lacey, post:17, topic:43276â]
If you need any advice how to respond, PM me. I can let you see the whole conversation that transpired in my situation Dan.