PW and WC a great customer yesterday. Beach home, 6th clean from them and I love the job. Nice big money. Well the customer wanted the house power washed this year. It’s a cedar shake home with mildew on it. Before I start to clean my lucky butt get’s a township water guy drive by. He see my PW and stops. “Hey what are you going to use for chemical in the PW?” I show him my stuff. He is just a worker bee and says “Listen be careful with the bleach, if someone else drives by your screwed. Even more so cause your by the ocean.” Ok thanks for the info and I’m not using the bleach now as it’s my experience that people have big mouths and I was waiting all day for the official to show up. So I go with simple green only. House turns out ok. Nothing great but the customer was happy and understood why I was not using the bleach. No one wants to be fined.
Anyway this dam neighbor kept walking by during the job. I’m sure we all know the type. The old guy who knows everything cause he has done every job under the sun. “Hey you can make that home look brand new if you use bleach.” Yeah I know I can’t do that today, the water guy was here and I don’t want a fine. “Oh he won’t do anything. I PW’ed that home across the street last week with a whole bunch of bleach. Look how great it is.” Listen I am not using bleach. If you want to clean this house with bleach you can call the customer an have at it. “Oh listen all you need to do is put some bleach in the bucket, whos going to know but you an me?” IM NOT USING BLEACH! LEAVE ME ALONE I’M TRYING TO WORK HERE. Well needless to say for the whole day about every two hours or so I had hear “You should use bleach”. At around 430 he comes and is about to talk. I hit him with YEAH YEAH BLEACH. I GOT IT. “Oh so you are going to use the bleach now?” I looked at the guy and said “you know the big thing with bleach now a days? Porn stars are using it on their assholes. It’s make the brown go away. Maybe I should use some on you.” He called me a jerk and walked away. I said “I’m the jerk? I’M THE JERK? HEY YOU CAME TO ME ALL DAY BUSTING MY STONES ABOUT BLEACH. YOU THINK I DON’T KNOW ABOUT THE DAM BLEACH. I TOLD YOU IT’S A NO NO ON THE BEACH UNDERSTAND?” Great day if not for this jerk. The customer told me they can’t stand the guy. He is the neighborhood know it all. Jack of all trades master of none.
That comment about the alternative use for bleach is probably not a good way to represent your company to any member of the general public.
Just my .02
In most situations, I’d agree with you Wayne. But for this guy, he needed what Juggs said to him. He isn’t the type that will call you for service. He’d use the cheapest a-hole he could find. Sometime, you just have to get ugly with people. At least there wasn’t a crowd around when Juggs said that.
You know it’s funny you mention that. The 1st day I went to service this customer 3 years ago, he walked up and asked me to a quote on his home. When I gave him a quote of $500 he barked “Oh that’s just crazy. There’s a guy around here blah blah.” I did not really care or think bad about the guy. He is the old local on the block. You can read the old locals here easy as a book. He told me he takes care of the neighborhood homes while the people are at their main homes. Well I have 3 accounts on that block and got a 4th that day. So far all 3 customers have stated the guy is nothing but a pain in the butt. These people use these homes for weekend vacations and according to my clients. He is the neighbor who shows up at parties when not invited. Basiclly makes himself at home where it’s not his home. They claim he is harmless but still a pain in the butt. I never got the impression they really cared about the guy one way or the other. The 2nd time I showed up he saw I was locking down the street and tried to spark up a deal. “I’ll get you the homes and you do mine for free?” I told him sure, get me 1 home and we’ll move forward. For every home you land me I will clean your home for free that year. Never got me one gig. Everytime I show up to a client he appears. You turn around and there he is. Everytime he has had some comment.
Either my signs are too large. Why do I have magnets on the truck and not perminant lettering. Hey you should not smoke. Hey that generator manufacture is known for breaking down all the time. You should get plastic business cards, those really stand out.
I’m sure he has said a few more that just went in one ear and out the other for me. Thing is I have always been nice to the guy. This year he was just over the edge in my face every two hours. If he would have mentioned about the bleach one time, it would have been cool. But all day long, man it got to me. I’m pretty outspoken guy and stright forward. But I’m not a hard ass. It takes a lot to get under my skin. The only two people who can push my buttons like this is Larry and my wife. If you can get me to comment to you in a ****ed off tone. You can bet most people will think you are seriously a jerk.
I am not sure I would have made that comment to the dude. There are many things we can say in that situation to get the point across.
You guys on the east coast are knarley
Juggernaut, weren’t you the one that escorted a customer to the edge of a three story roof mobster style? I freakin loved that story:D
I might not have used the porn story, it did provide a new response from the guy though, but your right about some people just rubbing others the wrong way, I was voted most courteous in high school, so it takes alot to get under my skin but I have realized there are some people that being polite will never work with, and some times your going to look like the bad guy even if its not your fault.
I was thinking of the gutter story also…Great!!
Well heres another one for you that just happend yesterday. Many of my senior customers think they can just call me out of the blue and I will run to do their windows that day. Or they cancel multiple times without notice. Well they notify me but with messages at 11pm the day before while my phone is off, or the very morning of service. Today example. 3 seniors insisted on rescheduling do to the POSSIBLE RAIN. Well I’m sitting in the sun now so I guess no rain like promissed by the weather guy. Anyway customer calls yesterday 4th reschedule for the year last minute. Calls me at 9:10 am, just after I hooked up the trailer and my helper shows up. So I’m just a little upset. No notice even though I tell them they have to give me 48 hours. She tells me, I want to reschedule I have a friend who is coming down from long island that I have no seen in 50 years. 1st off LI is 3 hours drive from here if your lucky. So I tell her, no problem what time do you expect them? Oh about 2pm. Well I will have your house completed by then and it will be great because you can all enjoy the nice clean windows. No I just want to reschedule. So now I’m really ****ed off. I say “listen this is the 4th time you have called me at the last minute to either cancel or reschedule. How old are you?” “I’m 67 years old why?” "Well I don’t understand why you are making such a big deal about seeing someone you have not seen since you were 17 years old. So you are basiclly willing to side track your entire day for someone who you have not seen since you were in high school. You are forcing me to lose a days pay by not being able to schedule another job today for someone you have no seen since high school. You know what? Ask that person who you have not seen in 50 years to clean your windows today. But then again maybe you will want to reschedule them to show up in another 50 years to complete the job. You will no longer be serviced by my company. Thank you for your time."
I hung up and then agrued with the wife, which made for 1 heck of a day being yesterday was my 5 year. Part of my anger came from the fact that I argued with the wife about this well before hand. She was upset that I scheduled a customer on our 5th year wedding anniversary. She wanted to spend the day with me which I understand but I figured bang out a simple little job before noon time an spend the rest of the day with the wife. When i told her the job canceled and asked what she would like to do for the day. She blew up in my face and yell “NOTHING WITH YOU!!!” stormed off an locked herself in a room. What a great day… 
Lose a customer and still things are not good with the wife. Just amazing.
hey jugger my old mate, i want to ask you something === can i ask you to reschedule my moms windows tomoro ,ok???
LOL My moms been rescheduling for 3 years. She even rescheduled on mothers day. I’ll tell you though. I hate when I get like this. Morning is never a good time for me as I never really sleep well at all. Even when I was in basic training, which was the hardest and longest working days I have ever done in my life. I never got a good sleep. Always like part of my mind is constantly awake and it drives me nuts. For about the 1st hour when I wake up I try and figure out why I had a bad sleep. Never get an answer because something happens in that hour. The first thing that happens to me really sets the tone for the rest of my day. You can imagine how today was for me, being all 3 called and I have been arguing with the wife roughly on and off for the last week. :eek: Anyone who has met her can see quickly she is high, high maintainence. So with that said, it’s time for a Jack and Coke, kick the feet up and try and figure out why Yahoo does not have a mobile version of their calendar lol.
See Juggs, that is why you are so edgy. You need to mellow with some Captain Morgan
Between the ages of 23-24 I drank Jack…straight… lots. Whenever I see people I used to party with they cross the street when they see me
I remember trying to fight a whole party while a guy had a 357 shoved in my nose…
just plain insanity
LOL. Last time I drank Jack stright i was told that I was looking into my neighbors windows at 3am. Nothing like almost killing someone. The guy is 82 or something and very cool. But I can only think his heart would not have handled seeing a drunk moron stairing in his windows at 3am. lol
ha
I have a similar story… just lucky enough not to look in and see an 82 year old sack 
I was a Jackhole too.
Ray, women are funny like that. Whats amazing is that after five years, you would do something like that. Better quit drinking Jack. Switch to Johnny Walker gold label my friend!
Creative solutions instead of dissagreeing with the old guy about the bleach agree with him. “Ya bleach would do a better job but the water guy was here and the coustomer requested no bleach because she does not want a fine, she is the boss”.
Wait a minute, back to the porn star line…
