Depending on the reason, I have a list of young hard working guys just starting out that I pass on may “undesirable” clients. I give them the straight up reason why it’s not going to work with me so they know what they’re getting into.
I too have a guy I pass undesirables on to. ( no jack, it’s not you. )
Or
I tell them I am overbooked and can’t fit them in
Or
I double their price.
Remember :
One does not have to justify why one does not wish to do the job unless one wants to
Peace
** Belief Systems Are Fragile Things. How Will You React When Your Reality Suddenly Ceases To Exist?
Cleaning Windows is Just MyJob, Not My Life…
~ Pompous Basterd
Whatever you do, you should not leave the reason open to the assumption that at a later date or under easily adjusted circumstances you WOULD deal with them. My opinion.
You can always just mail them a response to avoid that dreaded phone call. Something like, “Dear Mr/Mrs. Customer, Thank you for the opportunity to bid on the window washing at your home, unfortunately at this time I will be unable to service your home. Sorry for any inconvenience I may have caused and I hope you can find another contractor to schedule your cleaning. Respectfully, You.”
I had a customer who ended up being undesirable to work for so I sent her a nice letter saying basically this and telling her good luck. She then called about 10 times but eventually when I never answered her calls she got the message.
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If I don’t want to work with someone I give them a ridiculous price, usually double what I would charge for whatever size job, that way if they’re dead set on using my services I am compensated for not wanting to actually do that work.
Mike Radzik
Pro Window Cleaning
Central Massachusetts
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I think sending out a letter is the best idea, most convenient and least confrontational. Simply ingenious! Thanks man, I [B]greatly appreciate all of your guy’s input[/B], it’s making a difficult situation a little bit more manageable.
I got an email the other day from a property manager who wanted me to give a bid on washing 5 properties around the state. I called asking for the addresses so I could put the bid together.
He said I cant have the addresses but gave me a description of the buildings, general sizes and siding material.
I asked what type of properties they are, hotels, motels, store fronts, office buildings or what?
He said the building description is all I needed to know to put me bid together.
I said no, I need to evaluate contamination on the property, the length of time to clean it, water supply, foot traffic, vehicle traffic, parking, working odd hours or weekends to accommodate tenants, etc…
He gave a chuckle and said I only need to know the description he already gave me.
His demeanor throughout the conversation has been snarky and condescending, so as politely as I could, I said - Life is too short for me to put up with idiots like you, please find someone else to clean your buildings
He was a loss for words as I heard him mumbling and trying to put a reply together