What?
It takes forever to get all the silicone smear off with a scraper.
I wish u would stop pointing at me. I feel like I did something wrong
Oh, really?
Thereâs a 1% chance a scraper will do something naughty?
NO chance a tempering fabricator screwed up their tempered glass?
Maybe you can look a client in the eye and NOT tell them a careless tempering fabricator may have stuck them with poor quality tempered glass that is so loaded with fabricating debris defects on the roller side that itâs impossible to scrape the roller side without expecting scratches.
Not me - you would NEVER catch me fibbing to a customer like that.
⌠Good Lord man, enough of the excuses already.
As professionals we should be up on all the newest stuff in the industry. Steel wool and razors are
industry standards for standard glass. What you were cleaning was not standard glass (ie: extremely prone to scratching)
and you knew that before you started yet you went ahead anyway rather than telling the customer âhey, look this glass
has silicone on it and I wonât be able to get it off without scratching the glassâ.
⌠I have no problem not telling them that, because they donât care. If they ask âwhy will they scratch?â or âBut I saw you using a razor
on the other windowsâ then I will tell them. And they still wonât care. Theyâll say, âdo the best you canâ because theyâre not about to go to the manufacturer and bitch because the window cleaner canât clean their crappy glass without scratching it.
The Minnesota guy who works or worked in a glass tempering factory doesnât say heâs coming clean on tempered glass quality issues to customers when they question his 1% fib.
You seem to be saying you do.
I donât see how you can lie to your customers and say thereâs a 1% chance your scraper will scratch glass - just to get them to let you use a scraper - and then if they question you, start telling the truth about how entire batches of poor quality tempered glass will scratch because they are defective on the roller side.
Some of you guys seem to think youâre such great bullshitters you can talk your way out of anything, but I dunno.
Or using melamine sponges and/or powders like corn starch - which are easier and more effective than scraping silicone goo.
I spoke with an expert and he said you can scratch coated glass with a window brush and squeegee so there is no safe way to clean the glass especially once you get silicone on it. Bottom line donât clean coated glass without a waiver it doesnât matter how good and excuse free you are [MENTION=1912]Matthew[/MENTION] and how holier than thou you are [MENTION=14804]Gary Mauer[/MENTION] you havenât offered help I put my phone number out there so now Iâm convinced you donât care. This thread was intended for you [MENTION=14804]Gary Mauer[/MENTION] to help me out but you are full of negativity and condescending words. Thanks for nothing your a loser Iâm better off without you, I think it seems that way regardless.
once again BOTTOM LINE DONâT CLEAN COATED GLASS WITHOUT A WAIVER PERIOD THIS GOES FOR YOU AND YOU AND TOO WHO EVER READS THIS because Iâm convinced there is no âSAFE WAYâ TO CLEAN IT
Just curious, does anyone know if something like this would have been covered by Joseph D. Walters under the Care, Custody and Control?
[MENTION=32027]AmyVollmer[/MENTION]
Based off my conversation with Darla at JDW Insurance, I believe it would be covered. Youâve got a $500 deductible to cover, but thatâs obviously a much cheaper alternative.
Gary may not use the best tact in his replies, but heâs simply stating facts. Maybe itâs because Iâm new and trying to learn as much as possible, but I think his input was valuable- it wasnât dolled up and presented with a bow, but it was fact based. There appears to be some history between the two and the OP initially appears to be trying to duck his responsibility. In this business it appears everyone will have to take one to the chin eventually, but taking it with integrity is paramount. Emotions can get the best of us, especially when $$ is at stake, but I do appreciate the OP posting this thread. It has been very valuable to me as a new guy to [U]always[/U] get a waiver and be as gentle as possible. Scrapers may be an industry standard, but Iâll be honest Iâm scared as hell to touch one after reading a lot of these threads.
Thanks all for your knowledge and input, this forum has been hugely beneficial to me!
You got a lot of likes for that, but I really donât believe that will help you avoid damage to low-e coatings.
Been hampered by a lack of sunshine here, but today is kind of a bright overcast, so I dug up my polarized camera lens, and eyeballed some glass.
When I checked out my patio doors, just now, I could see softcoat low-e coating inside an IG unit has the effect you describe.
But softcoat low-e is never exposed because itâs too soft.
Given the fact itâs impossible to scrape the interior of an IG unit, there doesnât seem to be any point in detecting a softcoat low-e.
I have samples of hardcoat low-e - the kind that is intended to be exposed - but Iâm not seeing any purple.
So apparently the polarized lens wonât be helpful spotting hardcoat low-e.
I donât have anything UV coated
If the sun ever comes out, Iâll look again, but I donât see this working for low-e.
Sun came out - yippee!
The interior softcoat low-e - thatâs safely inside my patio doors - looks even more purpley in polarized sunlight.
The exposed hardcoat low-e - my Picnic samples - still nothing.
[MENTION=3209]SqueegeeNinjaNJ[/MENTION]
You also mentioned UV coatings; I just realized I also have a coated UV camera lens filter - so I went out into the sunlight and looked at that.
With and without looking through the polarized filter, I got nothing.
So Iâm pretty well convinced that seeing a purple haze through a polarized lens doesnât indicate a UV coating.
Maybe just a softcoat low-e thatâs supposed to be inside the unit, safely out of harmâs way.
Thank you Tony for bringing this to our attention to be able to review and comment on regarding the insurance question. I shared this entire thread with Darla and we wanted to provide some insight for everyone.
[MENTION=6469]Jaran[/MENTION], so sorry to hear what you are going through. It is never fun to have a situation like this come up. We canât help with this situation, but may be able to help you and other window cleaners avoid the same scenario in the future.
It is not necessarily the businessownersâ fault if they do not know the insurance policy they purchased doesnât cover this type of occurrence, the same as a homeowner wouldnât know what kind of cleaning solutions or equipment are compatible with their windows. The professional in the field, in this case, the insurance agent, should know, and it is the agentâs job to explain what is and isnât covered.
The truth is, all General Liability policies have an exclusion in them for âyour workâ, meaning they donât cover damage to what you are cleaning. Further, if there is no coverage, they have no duty to defend you for claims made against you. And since most agents are not familiar with the particular needs of mobile cleaning contractors, they donât realize that you even need to know that information.
To get the coverage you need for the windows you are cleaning, you need to add an endorsement that adds âCare, Custody & Controlâ coverage back into the policy, providing you with the proper coverage for the occasional claim like this one.
And YES! At Joseph Walters Insurance we automatically include this all-important coverage in our policies so, when a situation arises, you have the coverage to back you up. Even if it is not your fault, having the coverage means you will have the defense. And should you decide youâd like to just make it right anyway, even though you didnât cause the damage, the Voluntary property Damage endorsement (also included in our policies) allows you to pay the claim as a courtesy to your customer without having to establish blame or fault.
We believe in not only offering the proper coverages but educating our customers to make sure you know what coverage you have. Because window washing and power washing are the only industries we work with we understand the work you do and what coverages you need. I wish we had worked with you before this incident, but we can help you going forward. Anyone who doesnât have the Care, Custody and Control coverage endorsement, or doesnât know if you have it, should call our office today for a no obligation review!
Zounds! Balderdash! Jumping Jehoshaphat! harumph! Any one hoping for a different response. I hope that you can live with your disappointment.
[MENTION=14804]Gary Mauer[/MENTION] Wis not Minn, sorry. Mayberry is beautiful this time of year!
Thanks once again for a lot of good info.
you are the bomb! I seek education and constructive criticism along with education is acceptable to me otherwise destructive criticism is not necessary this insurance agent just saved millions of dollars in the future for anyone who reads her post and does something about it. But im sure the windows are fine there may be a couple that look sort of bad depending on the person but the glass company has it under control and im not worried about it anymore but im gonna look into getting this coverage and scolding my agent for not making sure i have it if in fact this information does pan out.
I like what youâre saying; people probably donât understand the duty to defend as well as they should.
My question is about limits to âCare, Custody & Controlâ coverage. Are they the same as for general liability?
If I have a million dollar general liability policy, is a million of CCC automatically included?
i canât speak for all policies, but i believe the answer is NO.
i think my policy from JDW provides $20k in ccc coverage, per occurrence.
softcoat low-e is easily visible with the naked eye with the correct lighting and angle
