Please tell me I did the right thing!
Got an email from a company in San Diego that maintains 3 large homes in La Jolla, an upper scale area on the beach, that said this:
message: Hello,
I am interested in receiving a quote for window cleaning at 3 properties. We currently have a provider, but are conducting our annual rebidding process to search for competitive service contracts w/the same regularity.
Please see details below for the work our current vendor provides. If you need further information on which to base your quote, feel free to contact me & we can set up a site visit. Thank you! Susan
HH – La Jolla
8 beds
10.5 bath
18,000 sqft
A. All interior & exterior windows
All interior & exterior skylights
All interior & exterior wind walls
All interior & exterior of tennis court
All glass railings on interior of house (both sides)
All relight windows on interior of house (both sides)
All mirrors on interior of house as needed
Current Vendor’s Price: $1,300
B. All exterior windows
All exterior skylights
All interior & exterior wind walls
All interior & exterior of tennis court
Current Vendor’s Price: $900
BH – La Jolla
4 beds
5.0 bath
3,744 sqft
A. All interior & exterior windows
All interior & exterior skylights
All interior & exterior windwalls
All glass railings on interior of house (both sides)
All relight windows on interior of house (both sides)
All mirrors on interior of house as needed
Current Vendor’s Price: $450
B. All exterior windows
All exterior skylights
All interior & exterior windwalls
Current Vendor’s Price: $350
CBH - Coronado
4 beds
8.0 bath
6,451 sqft
A.All interior & exterior windows
All interior & exterior skylights
All interior & exterior windwalls
All glass railings on interior of house (both sides)
All relight windows on interior of house (both sides)
All mirrors on interior of house as needed
Current Vendor’s Price: $1,400
B. All exterior windows
All exterior skylights
All interior & exterior windwalls
Current Vendor’s Price: $750
*All 3 properties have numerous bay windows & sliding doors
*Current vendor’s prices based on combination of window details and time required to complete service
*Current frequency is once every other month.
*Current vendor has a 5 day rain guarantee
[SIZE=“3”]Here is what I did:[/SIZE]
I called several other window cleaners in my area that I know, and googled 5 day rain guarantee and asked them all if this was theirs…they all ssaid no.
When I got to the first place after I talked with the site manager…where he said that there was no comlplaints at all with their work, (I looked at the windows, they did great work)…after I spoke with him, I talked to the grounds keeper and asked who the company was that does the windows and he told me. He also said that they were just trying to get a better price, and that they DID NOT TELL the other company.
So, I called this company and asked the guy if the properties were his, and if he was aware that they were re bidding…he said no he wasnt and that he has only been cleaning the windows there for only 8 months! The email said they re bid every YEAR!
So I told this guy he dont have anything to worry about from me and I refused to go to the next estimate and do any type of contract with this company.
Did I screw up? I know its just business, but I really feel that it just aint right!
If they wouldve told the WC that they were gonna re bid I think it would be okay…but I would not like it very much if it happened to me…plus if they did it to him, why wouldnt they do it to me?
Shouldnt there be loyalty? If the service is good, and trust me THAT PRICE IS GREAT…why change?