I am new in this business, and i had a question about A Rain Warranty. Or a 30 day rain guarantee.
I see a few businesses in my area who add this to their WC service.
Can anyone tell me first if this is something you have included with your business, and how this works exactly. Also how it affects your bottom line?
I am wanting to start advertising and i am wandering if i should do this or wait until i settle in a little more before i add this service.
I don’t want to get ahead of myself here, but i can hear it now…" offers a Rain Guarantee…do u"?
I appreciate all feedback on this.
I offer a guarantee that states that if you (the customer) are not totally satisfied with the results of your cleaning, we will reclean within 7 days at no charge to you. I have never understood the rainy day guarantee policy. If its raining and wind is blowing dirt all over the place, how could a window not get a little dirty after it is cleaned? Hopefully someone on here can fill us in on the ins and outs of this guarantee.
Rain Guarantee:[/I] If the day after your cleaning you notice any drops or marks, just give us a call and we will be happy to return in 2 days time to re clean whatever you like free of charge!
What if rain is predicted for the day of my service?[/B]
It is our policy to complete a scheduled job if it is raining. In the event of light precipitation we will continue as scheduled because rain does not effect the cleaning. In the event of heavy rain or showers, we will return within 1 to 2 days to complete the outside work. All inside windows are completed on schedule so as not to disrupt your schedule. We give reminder calls the day before all appointments.
[COLOR=Blue]I use a rain guarantee that states if it rains within 7 days and you notice any spotting or water marks, call us and we will come out and touch up things for free.
We have done this for years and had very few call backs. We haven’t lost enough money to discontinue the policy because sometimes it is the tool that gets the customer motivated when rain is in the forecast. [/COLOR]
I have never offered one in the 10 years of running my business. We do work in the rain and assure the customers that if the windows do spot we will happily return and touch anything up. I have never been called back to touch up anything affected by rain.
Appreciate all the info guys.
So the way i see it…i could offer a guarantee for a day or two (24-48 hrs) , and use it as marketing tool rather than a pain in the arse type deal.
Seems like people either are completely satisfied with your service to begin with and dont need to call you back, or just plain forget.
Makes sense to me.
I like what chris said about using it to your advantage…good idea.
Here is something about guarantees… do any of you believe that because a company does not say “guarantee” they are free to do a crappy job? Think a ticked off customer will not call and demand satisfaction?
Sure you may be able to side-step them but I seen a company here that actually had a customer post it on her website for her business (she has a forum on it) How bad they sucked and the treatment they gave her (including cracking a window which the denied!) She also turned them into the BBB.
this company is a pretty good size here (trucks and employees)
When I see them now I will always think of that post and the extremes a disgruntled customer will go through to hurt that company.
Could there be a rain insurance fee for customers who may be planning an event or something?
Ex. For X amount of dollars your crystal clean windows can be insured so that your event is guaranteed to sparkle in perfection?
In other word if you have to come back for touch ups, X amount of money up front will cover this concern?
That makes good sense. If we’re going to offer an insurance or guarantee, we should be willing and ready to follow through in a timely manner, Otherwise our professionalism and prices we charge aren’t really matching the image we want.
“Sparkling” thanks for bringing that tip and reminder out.