Alex and I have decided to no longer carry, represent or support the product line. This is not a decision we took lightly, and we are sad to see it come to an end. However, we no longer believe the range to be a good fit for our customers.
The rate of problems, complaints, and warranty claims is out of proportion with other brands. The current statistics show that a Reach-iT Waterfed Pole sold has at a minimum a 30% chance of a complaint or warranty claim. That is no longer something we are willing to subject our customers to.
If you are looking for a Water Fed Pole that has a much lower rate of problems and complaints you can start your search here: Water Fed Poles | Shop
I don’t think they are even for sale at all any more in Canada. It’s sad when a company fails at the exact aspect that they claimed to be the industry leaders of. A bit of a lesson in humility and honesty.
I never understood the fandom on the forum but reach it has an awesome salesman but after trying the beta brush way back in the day it was never for me, and seems like everything else was complained about. You never see that with the other companies
I love my pole and my rhino hose. Every other product that they put out just didnt seem to make sense to me. They tried to hard to innovate things that just didnt need help and typically made them worse in my opinion.
