Has anyone come across an error trying to log in using safari or chrome?
It was brought to my attention from some forum members today…
Issues accurd on cell and iPad.
Never seen it myself. I use my iPad 95% of the time.
1 Like
yes ! has happened a few times the past 2 days on my phone and reannas. we use chrome
Thanks for the response.
How did you correct the issue or did it self correct?
I haven’t seen this happen but we will take a look. Thanks guys
Oh and as a first step I always recommend a cache refresh.
Thanks Chris.
They tried clearing the cache and cookies with no change Chris.
I use chrome and never had an issue with it
Yay I’m back. The powers to be have let me back on!
1 Like
Hello guys,
we do not know the cause of this, unfortunately, as it seems to occur randomly to only some users. Can I ask to those who had the issue if you have your account tied to your Twitter or Facebook account? And did you get that error when clicking on the “log in” blue button or even before that?
Thanks.
1 Like
I had the issue. It didn’t work on my iPhone or iPad. By the time I checked my iMac; I was able to gain access to all my devices. At the same time that I was having the issue. I check the website on my father in laws iPhone and was able to get access to the site. Once I tried to login I got the 502 Bad Gateway error.
I thought that I was being punished for being a bad boy.
No issues here at all but I’m always logged in. Never logs me out
has happened several times last few days. works after a little while. i eventually re started my cell.
happened on my iphone
The moral of the story… apple sucks 
3 Likes
Thanks for the tips guys, we are monitoring this. It reminds us of an issue we had a while ago but I still cannot find what could cause this or reproduce it.
We will perform a software update tomorrow and see if it addresses the problem.
2 Likes
It seems to be an issue only when on my AT&T data not WiFi.
1 Like
yep i use at&t and when not on wifi it does it
Yep the only way to reply is through the emails for me until I go somewhere
with WiFi or when I’ll finally get internet setup at my new place in 5-7
days.
1 Like
Hey guys just a quick update on the situation. We can confirm that it is affecting people that are on ATT across the board. If you are on wifi its fine - but if you are on cellular only your going to have a problem.
This will happen if you are on any part of the windowcleaner.com domain ( not just the forum )
Apologies - we are actively trying to get it resolved ASAP. 
1 Like
Hello - this should finally be addressed. A quirk between At&T and our own server configuration. Clear the cache of your browsers and then restart them and you should be fine.
1 Like
