Tonight i have read as many posts as i can and can’t find the answers i am looking for so i will give this a shot. I know many of us here are using the SCEO office addition and dealing with many of the same problems it seems like. SCEO clan have us all by the short ones and as business owners we do not like not having options available to us. I will give you a summary of my setup so you know where i am coming from.
I host two raid 5 boxes running Windows Server 2003 from my home and a backup or test box(server) at another remote location. Every day an automatic backup runs and then a copy of the backup file is saved via backup software to another remote location. So we have copies of the database uploaded and saved everyday in three locations automatically.
In our area we have Verizon Fios which offers Fiber to the house so i am getting over 50mb/50mb down. To host these from our office and provide a pipe to the internet in a business environmental would be ridiculously expensive for this speed if it was even available. I have looked in to Colo facilities which are also very expensive. My excessive redundancy i feel makes up for this. I have remote access to all the severs through Logmein. In the event of a failure of the current sever i would restore the saved local copy to the adjacent sever and point each users vpn to the ip address of the new sever. If the internet connect at the house goes down then i would restore the remote back up from the night before to the remote backup server and point all the users to the new VPN ip address.
My company has several branch office locations that connect to this single server and they all connect to it with a VPN that is offered by logmein.com called Hamachi. I personally use a Lenovo workstation in the field with a broadband card and mobile printer. I can do everything in my truck as i can in the office.
So i just paid my annual TAX to SCEO and feel like i am not getting any satisfaction out of the money spent. They are simply playing off the fear of the failure of your database to get me to renew now. Awesome. Don’t mobsters do this???
Here is my email to Andrew -
Once again I cross this bridge and a decision making opportunity in my business. I have looked at the discussion forms and the lack of recent posts. From what I can see SCEO staff has yet to answer the elusive question of when the next release is scheduled and what it might include. When I first purchased the software I was promised there would always be an annual update with new features added. We have passed on the 7.0 update because it was heavy on the inventory side for the update which does not help us since we do not keep inventory. So I am still stuck with the 6.2 version patiently waiting for a new release with new functionality that will help my business advance with my competition.
The ONLY reason I continued in the past with my renewal was based off of fear of losing my database access. With the addition of redundant backups locally and remotely and a tested backup server up and running I am not seeing the need for support as much as I have in the past. I missed seeing you guys at the IWCA convention where I was reluctant in recommending your software more than in the past because of these reasons. Robust cloud based solutions are currently available significantly cheaper and implementing new technologies much fast than SCEO.
Please convince me that renewing my annual member ship is worth my hard earned money and time. I am convinced that the SCEO membership fees are being used to develop your new cloud based platform and not being spent where it should be on the functionally of the old SQL users that got you where you are at today.
Office: 214-559-8787 | Office: 972-788-9021
Mobile 469-682-4777 | E-Fax : 866-870-3844
firstname.lastname@example.org | www.WindowWizards.com
9450 Skillman St. #104 Dallas, Texas 75243
Here is his Response
Thank you for replying to my email and I appreciate the feedback.
We highly recommend that you upgrade to version 7.0. We did revamp the Inventory module but we also added other features and made improvements. It’s important to stay up-to-date with our software since it ensures that ServiceCEO is compatible with new programs and Operating Systems, such as with QuickBooks 2012, MapPoint 2012, Windows 7, and 64 bit machines. Last year, our Development Team released four “builds” of 7.0 so the current version is 7.0.282. We will be releasing one more build in the next couple of weeks before we work on our next major upgrade, which will be released later this year.
Development also worked on a few new license offerings, such as a Marketing Services integration (to help your customers find your company online), a new GPS Vehicle Tracking solution, and our new Service Bridge Mobile License (that works specifically on iPhones, iPads, and Android devices). Only our current version of ServiceCEO will integrate with these new licenses.
Your company logged seven support tickets in the last year so please keep in mind that Tech Support is only available if you renew. In addition, you will need to renew your membership in order for the Google Maps License to continue working.
Please let me know if you will be ready to renew your membership this week and I will honor the 10% early renewal discount.
Customer Success Team Manager
(800) 471-4200 ext. 7303
Fax: (617) 812-2698
I am not upgrading our version from 6.2 to 7.0, because 6.2 runs and works with no problems. New releases for SCEO are always riddled with problems and issues. I may consider it after their third update to 7.0 is done and that is suppose to be released shortly. Maybe by then they will have the problems figured out. I will be so happy to get the new Inventory feature because we will use that a whole lot with all the inventory that Window Cleaners keep ;-(
Is anyone using any third party cloud based apps with the office version like HighRise or Salesforce.
I am also using FormStack on my website which will integrate with HighRise or Salesforce.
Service CEO is spending our annual TAX payments on the Web Edition and leaving the office users in the dark ages. How are we going to move for and kick the crap out of our competition if we don’t have a solid advancing software foundation to do it?
Where do we go from Here???