Sill/Track Cleaning Wording/Expectations/Technique

Residential
1

Hello all. A few quick questions on sill/track cleaning I would appreciate having insight on:

  1. How is this worded in your service/estimates? Ex: clean sills, wipe-down sills, etc

  2. How do you clean sills? Ex: Scrub, vaccum, etc

  3. How do you establish expectations with customer about what “clean” sills mean?

  4. Is this an add-on price or included in price?

Thanks for your help!

2

in my book a sill is the ledge you can see while the window is closed: we don’t mention it but we wipe it.

the portion you can only see when the window is open we call the track: “wipe bottom track” we wipe it with damp microfibre, we charge extra

wipe bottom track is exactly what we say and exactly what we do. since 2013 i can only think of 2 customers who were very picky that wnated them absolutely spotless.

1 Like
3

Thank you for this. Wipe the bottom track should help with this some I would think.

4

I always include screens and sills with my price. Last thing customers want here is to be nitpicked.

5

Good point. What are your expectations for “clean” tracks? Do you wipe them out? Vaccum? How do you word it?

6

We don’t clean the tracks, just sills and screens.