Anyone see it yet?
Billing software, Scheduling software, Dispatching software | ServiceCEO
Looks pretty good.
I use it.
Steve I thought you were on Vazing, is this the same thing?
Insight Direct made a lot of changes recently. They did away with the Vazing name and called it Service CEO web edition. They also added some really cool features and fixed a few things that didn’t make sense. I participated in the design of the latest release by talking with the lead product development engineer. I also spent time with the development team on a mobile app that I think is going to really rock. I’m very impressed with this product.
Did they happen to mention if folks can get the old client version to easily import data to the new browser one?
Well, that’s what they did for me when I switched to the web edition. It doesn’t import exactly though. For instance, the job record doesn’t import and all the data isn’t perfect, like when you have multiple locations for one business. With all your info, Chris, you would probably need a few days of data entry to make sure everything is in the new system before you got really busy. I’m still cleaning up my database from the import.
Hmmm its on a monthly fee right? Is it related to how much data you have in there? Or how do they do that… I really like the idea of browser based…
Like most software it’s got a database, which I can only presume has a limit attached to a certain row in the table. Theirs being the invoicing.
ServiceCEO pricing options | ServiceCEO
I wonder if the system just shuts down if you go over your limit or you’ll be billed. But one thing I always find interesting with smaller based software companies, is they never discount. If you run the numbers on their monthy compared to their yearly, it works out to the same price. You would think they would offer a discount on the yearly because I would figure if you use the system for 1 year odds are you are going to keep using it. I can see most companies starting out or trying it out on a monthly and then droping it, if they dont like it. I would rather try and lock them in to a yearly with a discount. But heck thats me and I’m not telling them how to run their shop.
Ive been waiting for you to chime in…
I checked into them a couple of years ago, but it was too pricey at the time.
I’ll say one thing, their sales support staff are animals!
(I mean that in a good way)
I’d be happy to answer any questions that folks may have on either ServiceCEO Office or ServiceCEO Web Edition. Starting from the top of this thread…
Chris L asked “Steve I thought you were on Vazing, is this the same thing?”
While we were getting the new product’s foundation setup we did have the program named VaZing - We have recently rebranded it to ServiceCEO Web Edition and well as launched a new website at Billing software, Scheduling software, Dispatching software | ServiceCEO
Chris L asked “Did they happen to mention if folks can get the old client version to easily import data to the new browser one?”
Currently there is not a complete data conversion available for ServiceCEO office users to move over to the web edition, but there is a way to get some of the data over such as Customer names, addresses, contact info etc. We do plan on offering a more complete conversion offering before the end of the year.
Chris L asked “Hmmm its on a monthly fee right? Is it related to how much data you have in there? Or how do they do that… I really like the idea of browser based…”
It is somewhat based of how much data you are putting into the DB, we have different tiers based on how many jobs per month are being run through the system. There are many benefits to being browser based - access anytime, anywhere to all critical business information as well as no network, hardware, or software to maintain - we do all of that as part of the Software as a Service offering.
Juggernaut commented "Like most software it’s got a database, which I can only presume has a limit attached to a certain row in the table. Theirs being the invoicing. "
Actually we have invested over 2 million into the architecture and infrastructure that ServiceCEO Web Edition is running on. It is being run on an Oracle backend DB system with a 9 server farm providing redundancy and load balancing. We have separate servers running the DB, the reporting engine, and the application. It is a true multi-tenant DB that has no problem handling concurrent users in the hundreds of thousands
JfromtheD commented - “I’ll say one thing, their sales support staff are animals! (I mean that in a good way)”
Although I am not sure I like them depicted as animals I am certainly glad to hear that they are doing their jobs in following up with their leads. In fact many of the features built into the sales and estimating module were based on our internal sales processes that my staff uses to manage their daily call volume.
Feel free to post any questions that you may have here - or take the program for a test drive for free at Billing software, Scheduling software, Dispatching software | ServiceCEO
From a sales manager who’s been subjected to countless salespeople with poor follow up, calling someone a “horse,” “a machine” or an “animal” is the highest praise I give.
Customer support is at the top of my list, and I speak highly of your company any time the subject comes up (just as I did in this thread.)
I guess I’ll refrain from doing this in the future… sorry.
No worries J - it was taken as a compliment and I even passed it onto the team as well. As all business owners know they are the gas in the engine!
Extremely happy to hear that the support team is treating you well - the changes we have made to the support process in the last year or so are making a big difference for both our customers and our staff. Last month for the first time our live chat feature was the number one driver of support cases.
Thanks for your business!
I’m glad you’re here Christopher. I wanted to mention one feature of Service CEO web edition that blows the others out of the box, namely the customer portal. The ability to have customers be able to log in and see past history, pay bills etc… that is very cool. Can you shed any more light on that?
Sure can - The customer portal really had two value propositions in mind when we were designing and building it.
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To be a “Virtual Assistant” allowing each of our customers to have a digital CSR rep for customers to be able to request new services and estimates, view and interact with current or past estimates and jobs. We also wanted it to be the digital “bookkeeper” as well to allow customers to answer their own billing questions, payment history and even pay invoices online.
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To give our customers a powerful and uniques competitive differentiator when involved in a competitive situation for driving new business. If used appropriately in the sales process the fact that you offer your customers a Portal to be able to do all that they can do it in it is a clear signal that you are a more modern, professional, and well run organization. I would have it incorporated into my corporate brochure in the “Why Choose Chris’s Window Cleaning” section:cool:
Service Ceo, hmmm
Has anyone used the new online software, succesfully for storefront window cleaning?
What if you dont time route individual jobs, rather you give your contractor a worklist of say 50-100 jobs to do within a period of time, and these contractos work on a percentage.Is there a work around?
Can you bill jobs at a set frequency, can you autocomplete jobs or batch complete per contractor?
Can you auto batch email/print at a set frequency per contractor or for all jobs easilly
Does it auto chase up unpaid accounts after payment terms are due?
What if you have 500,1000 or 2000 or 10 000 jobs per month, how much will this software be then?
How many users can you have? and if you have more users does this effect the price.
I have had a very bad experience with service ceo software, inparticualar the complete lack of “after sale” service.
Have things changed at service ceo, or is the software still only usefull for rocket scientists? I could go on, but i’ll leave it there.
Hi Blackrangie
Has anyone used the new online software, succesfully for storefront window cleaning?
[COLOR=“blue”] While there are many window cleaners using the Web Edition of ServiceCEO I do not know the breakdown between residential, high rise, and route work, or those that do all 3[/COLOR]
What if you dont time route individual jobs, rather you give your contractor a worklist of say 50-100 jobs to do within a period of time, and these contractos work on a percentage.Is there a work around?
[COLOR=“blue”]The Web Edition does not have a payroll module for commissions as of yet, at the current time it only has the ability to add up hours worked by employees. It does have the capability to schedule jobs with no date or time, but I am not sure that is really what you are asking here. It seems that you want to schedule a job to a date range, EX: This job must be done within 12/1/2010 and 12/10/2010 - The work arounds for this would be the same in both the web and office versions - To use a custom field that states the time period from the job date that it must be done by, say 10 days as the example above OR to have the job date be the end date of the period it must be done by [/COLOR]
Can you bill jobs at a set frequency, can you autocomplete jobs or batch complete per contractor?
[COLOR=“blue”]While the office edition has the more powerful “Advanced Billing” capabilities at this point - Setting up reoccurring projects in web edition can give you the capability to group all jobs for a customer within a schedule to one invoice
Both office and web give you the ability to auto-complete jobs per resource for a desired time frame [/COLOR]
Can you auto batch email/print at a set frequency per contractor or for all jobs easilly
[COLOR=“blue”] Both office and web require someone to launch the batching of emailing/printing for a selected date range[/COLOR]
Does it auto chase up unpaid accounts after payment terms are due?
[COLOR=“blue”]If you can provide more detail here I can answer better as I am not sure what auto chase means? [/COLOR]
What if you have 500,1000 or 2000 or 10 000 jobs per month, how much will this software be then?
[COLOR=“blue”] We have tiered discounting plans available for companies that do more then 500 jobs per month - we also have tiered discounting plans for companies that have more then 4 business locations/divisions/franchises as well - That being said the pricing model that we have is probably not the greatest fit for companies that have high volume/low $$ job tickets unless they really want their business online and want their guys to update their schedules and do the admin work for themselves [/COLOR]
How many users can you have? and if you have more users does this effect the price.
[COLOR=“blue”]The pricing is set by how much of the resources you are using not how many users are accessing it - There is no charge per user, we want all employees to be users of the system, driving efficiency by managing information only once, eliminating dual paperwork and entry (jobs = data that we need to store and maintain) [/COLOR]
I have had a very bad experience with service ceo software, inparticualar the complete lack of “after sale” service.
[COLOR=“blue”]This is something our company has done a lot of work and focused on over the last couple of years - support is now included with both programs as part of the membership and subscription plans. The addition of the “Live Chat” to the Web edition and our Office Member Center has been met with great feedback from our customers - We also now have a group of customers that have formed consulting services to assist those that want one on one hand holding onsite or remotely [/COLOR]
Have things changed at service ceo, or is the software still only usefull for rocket scientists? I could go on, but i’ll leave it there.
[COLOR=“blue”]That is always the biggest challenge for us as a company - How do we make the software to do ALL the things that customers want it to do, in ALL the different ways that they want it be done in, and have it be something that EVERYONE can use?
Not sure there is a complete silver bullet on this one but the experience we have over the last decade on what we did right, what people loved, what people didn’t like so much, and what made people throw their hands up in the air over the learning curve are all being baked into the ServiceCEO Web Edition, it is one of our distinct competitive advantages [/COLOR]
Thought I might chime in here with my two cents on the ones i can answer from a customer perspective.
We have several commercial routes and we use the web edition quite successfully.
Job have to be “timed” somehow. Even without SCEO there has to be some method to track when a customer is due to be serviced on a repeating schedule. We schedule all of our route work for certain days ie: 2nd and 4th Friday of the month. We may not actually do it that day, but that’s what the calendar shows. If we have a big residential job on that Friday, it’s easy to print the route work sheets on Monday and have the crews do them anytime that week. Just because they have to reside somewhere on the calendar, doesn’t mean they have to be done that day. There is also a feature that allows you to schedule a job without a date or time and the software places it in a parking lot called “Unscheduled Work Orders” There is also a parking lot called “Unassigned Work Orders” for jobs that have not had a crew or person assigned to them. And finally there is a third parking lot for work orders called “Earlier Opening Requests” for people who are willing to have you come on short notice if you have a cancellation.
I used both the office edition and now the web edition and never found that I had to be a rocket scientist to use either. Neither can a person just expect to implement any scheduling, tracking, accounting system into their business with training on the system. When I bought SCEO office edition, I did it in the winter and studied it and modified it and changed some of my business practices to accommodate it. and within a few months we had the system humming flawlessly. Same with the web edition, get through the learning curve and it works great, try to wing it and it will just frustrate you. Hope that helps. Oh I have found SCEO tech support to be great. Several times they remotely logged directly into my computer and solved issues or fixed problems with ease. I know others have complained about them but that has not been my experience.
I didnt use this Software back in 2001 because the data had to be manually entered. How much is it now it was 1000 back then. Is it cheaper now?
i looked into it a couple weeks ago and it was just over 3k
