Your site has is quite funny. Disarming and not too cluttered. It has a nice casual feel. Love the rocket science pic.
A 10 day guarantee seems a bit much. Touching up any window that gets rained on may be going a bit far as well. A clean window doesnât need to be redone because it gets rained on. I wouldnât want to put that thought in the home owners mind. We tell them that rain really doesnât affect the quality of the service. Eliminate the concern and donât create a fixation. We donât get calls about rain affected windows. Follow ups are a part of the job but they cost you money. The fewer that are generated the better.
On the rain guarantee, my primary concern is that Iâm in monsoon season right now and I want to make sure the customer doesnât feel like theyâre throwing money away because of the rains in the area. Itâs true, rain itself doesnât cause the windows to get dirty - itâs foreign matter. Unfortunately, the rain in this area is usually accompanied with dust kick-up or full-on dust storms, so I wanted to make sure the customers are being taken care of.
As noted by noblegeorge, ââŚit will eventually rain sometime after we clean their glass.â Reasonable way of addressing it, especially since other cleaning scenarios help with that argument. Some of the ones that come to mind are from the kitchen: just because we know that the sink is going to fill with dishes doesnât mean we wonât do dishes or stop using dishes to eat, does it? We know that the stovetop gets oily, the floor gets crumbs on it and the fridge has leaky meat packages dripping inside, but that doesnât mean we refrain from cleaning these places or refuse to use them. Itâs a matter of regular maintenance. Put in that perspective, it makes a nice bridge into discussing regular annual/bi-annual/quarterly service for the customer. My main concerns are that I donât want a customer to feel like Iâm lecturing them or make a client stress about rain without some kind of fallback.
Iâm torn on this one. Iâm going to sleep on it and hope I figure out a reasonable compromise in a dream ;). Thanks for bringing this up.
