Thanks for looking at this, especially seasoned wfp users who do a lot of residential.
I was showing my new employee, actually his first day working for me, how to clean with a water fed pole.
I was emphasizing how important it is to scrub the bottom of the window because this is where it’s the dirtiest—also, because I’m still using a hybrid brush with nylon bristles at the edges, the the bottom edge/corners can be challenging.
As I somewhat forcefully was moving the brush up and down, against the bottom edge of the vinyl window, we noticed some black specks sort of flew up, some an inch or three from the bottom of the glass. Very soon after I realized that this dirt was not rinsing off and then noticed that this area (the size of a hand) showed condensation.
Once I stop blabbing, within a minute, I pointed this out and we looked at it closely—sure enough a half dozen specks of black dirt had apparently shot up in between the glass panes. Plenty of this type of dirt was coming out of the bottom of the window, trapped in between the flap and the glass, I trust you know what I mean.
Without a doubt the window seal looked blown. Within a few hours the whole window pane, about 3 x 5 foot, was totally blown.
Both him and I agreed that we saw the specks fly up just when my brush had come down with a bit more force than I normally use.
We noticed, where I had scrubbed downwards and where the condensation started, that the vinyl lip was seemingly a tad looser. These are the types of vinyl windows that have those flaps against the glass. So, evidently, the nylon bristles got in between the glass and the vinyl flap.
Did I cause the window seal to be blown?
Of course, this is never happened to me before, and I was feeling very foolish.
Has anyone seen this happen before?
…a water fed pole brush causing the window’s seal to break because the bristles get in between the vinyl flap in the glass?
The customer seemed to think it wasn’t my fault, which I thought was strange because I wasn’t even really defending myself, although I did somewhat by pointing out that the flap was loose at that part (not sure though what had even happened). Days later I am still left wondering: should I be paying for this?
The customer has had four of his windows (20 years old) replaced because of the seals breaking. So was this particular picture window at the edge of blowing and I was simply the person who ‘added the straw that broke the camel’s back’?
I’m inclined to think that the camel (window) did have a heavy load (receives a lot of sun, for 20 years) but I feel like I just threw a 100 lb sack of feed on him, or more, with this whole aggressive downward motion of the brush.
Is it my fault the the vinyl flap had separated more than usual, allowing the nylon bristles to enter? No. But is this even a good excuse?
Really nice customers, I’m going back to finish the pressure washing Tuesday, and I just want to do the right thing.
Thanks for any help or advice!