Just wanted to get this out there as how important it is. I knew it was important when I started my business, but I never knew if I could use the same “tones, phrases, replys” etc for another business. Well my wife owns a personal training company and she has only been in business for a few months. She is very IFy when she takes calls. Get’s too personal in my opinon and takes way to long on the call. I try to limit all my calls to 5 minutes. If the person wants a super detailed phone estimate then I try to keep it under 10 minutes. Anyway the wife has gone home for the holidays. I could not go with her because of military stuff. But i have been answering her phone. She left 12/15 last week. She now has 3 new clients, I sold them the 3 month package all paid in full via credit card. My sales pitching from window cleaning helped me so much.
cool, this will make up for when you scheduled a job on your anniversary. i read about that in another post
It is normally your first chance to make a good impression. I always remind myself to shut up and listen to the first part of the phone conversation to get an understanding of what this potential clients trying to accomplish and then take it from there. I agree with you about keeping the lenght of the conversation short and to the point.
If I didn’t have a good phone pitch down, I wouldn’t be in business at all 
@Ray, I see what you’re saying between the concise phone quote and the half hour conversation about life in general. I tend to switch it up depending on the client. One of the things I learned as a bartender was to “feel out” a customer. Some people want to be left alone. some people want to be your best friend. Being able to figure that out within the first minute of conversation, IMHO, is the “make-it-or-break-it” for me.
