I just had this unique exchange…
Male caller: “yeah, hi, what do you charge?”
Me: “$xx for each regular sized window, inside and out”
Caller: “that makes no sense, you are trying to charge for each window?!? What do you charge per-hour?”
Me: “I don’t charge by the hour, the total really depends on how much glass your home has, could you send me pictures or I can come by sometime and provide a quote”
Caller: “again, you’re making no sense, just state the hourly price, pal, quit playing games. I have a 6,000 square foot house, how many hours will it take you?”
Me: “no sir, I don’t charge by the hour, there’s no game, every home has a different amount of windows”
Caller: “look mister, anyone can clean windows, it’s not hard, you’re making this difficult… I know for a fact that window cleaning is an hourly job!”
Me: “it’s clear we are not what you are looking for, I can suggest a maid service or a handyman perhaps for you.”
Caller: “WHAT!!? THIS IS CRAZY, JUST STATE THE HOURLY RATE!!!”
Me: “have a good day sir.”
Dude was so angry and condescending, I was expecting a bad review just from this conversation.
I could tell that if I actually said “prices starting at $150 per hour”, he would have lost it.
I feel like I dodged a bullet, I think he would be a nightmare to work for, but could I have handled this better?