Emails, follow ups and service reminders

[anon42218797]

some similar thoughts here:

Call taking process?

I’m looking to have somebody I know answer phone calls for me when I’m unavailable. I’m not looking for them to make any sales or set appointments. I was wondering what sort of information you have a call taker try to obtain for you. Is it just the name and phone number? Are you try to go for more detailed information like getting an address and email and the like?. Thanks for your input!!