4 of the 5 orders I have placed with this company resulted in an item being left out.
The first time was when I purchased an entire sectional ladder kit. They didn’t provide the stand off bars that were supposed to be included with the order. When I contacted them about it, they couldn’t provide ANY information on when I would receive it or what had even happened. They basically told me “It was the manufacturer’s problem”.
Two more orders had smaller items missing such as hose fittings or razorblades.
Then my newest order was 6 small items. They shipped everything out in 4 different orders, from all different carriers, and with invalid tracking numbers. Once again, I didn’t receive one of the items. When I contacted them this time, a representative told me “We were waiting on a shipment for the item”. I check the website, it says in stock, so I mention it to her. Then she says it shipped out first thing this morning? Yet I didn’t receive any email confirmation like I did with the other items. Leads me to believe it was once again forgotten.
Based on an 80% failure rate to fully complete my orders the first try, I figure I can’t be the only one having these problems. I don’t see it talked about it much, but is anyone else having issues with them? This will definitely be my final order.
Hi Christopher - I’m sorry to hear about your experience. We pride ourselves on the best customer service, high order accuracy, and timely delivery.
I understand your frustration. Let me see if I can decode this a little bit. I can see you have placed ten orders with us in the past year or so. Thanks for that we appreciate it.
I made a key so we can all follow along
- Looks good on our end. - Problem acknowledged.
Nov 29, 2017 10:24:49 PM - 1 Item on back order & incorrect tracking # from Manufacturer.
Problem #1 - Item on back order. ( shipped today )
Problem #2 - We received the incorrect tracking from the manufacturer. This item arrived too you today.
Aug 15, 2017 8:22:14 PM - No notes, issues or problems reported. From what I can see shipped complete on time.
Jul 27, 2017 11:04:03 PM - Free Download
Mar 28, 2017 7:56:55 PM - Free Download
Mar 28, 2017 7:18:19 PM - Free Download
Aug 18, 2016 5:37:45 PM - Shipped complete next day. No notes issues or problems.
Jun 17, 2016 3:46:34 PM - Loaded ladder kit - Ladder standoff on back order customer alerted. Standoff arrived shortly after the full ladder. ( came from 2 different manufacturers )
May 31, 2016 9:04:49 PM - Shipped complete next day.
Apr 4, 2016 12:05:32 PM - Shipped complete within two business days.
Feb 20, 2016 10:21:22 PM - Shipped complete next day. Except for 1 item that was on back order, which shipped three days later.
So I think what we may have here is an issue of you not receiving tracking numbers & order updates. They are automated, and they do sometimes get trapped in spam filters.
But that aside I feel your pain and frustration, so I just executed you a refund on your most recent order from us for 50% of the total amount of your order. Look for that to hit your card tomorrow or the next day.
I hope that is of some help to you. If I can be of any further assistance my cell # is 845-987-6915
It seems the issues come in with back ordered items. Perhaps it would help to add some sort of notice to products like these, as I have ever received one with any of the times it had happened to me.
I apologize for the initial rant, I was frustrated. Feel free to delete this post if you’d like.
That helps how now that the price doubles? Supply and demand, I’m pretty sure you know what I’m talking about. Side note, are you for real are they saleable or for your cleaning business?
Scrim was dropped by Unger in the US, no idea why. Unger UK will not sell to an American distributor so we have to buy them from a supplier in the UK, right there, the product is already “stepped on”. Then we have to pay high shipping cost to get a very heavy box from across the ocean. Then we get hit with taxes, duties and import fees. We’d love to continue to sell them for the same great price we used to but its just possible after all the extra costs. Its not as simple as supply and demand.
It frustrates me that they don’t have the Samurai boab in stock yet. What the heck man? I think I’ll write a stern letter to the inventor about getting off his butt and making them.
The issue I’m having is the whole made in USA thing. It’s about $10-15,000 more to have molds made here. But it’s sort of important to me. I’d rather drive to Fort Worth or Phoenix or even Detroit to chew someone out over quality control instead of China. Well, maybe not Detroit.
Usually when something like that happens it’s supply and demand; it didn’t sell enough to be profitable, eg. pay the help, taxes, overhead, insurance and all the good stuff it takes to do business in AMERICA. That being said, I just received the last of 19 items I ordered from WCR. Cost? A GOBB. But they communicated, emailed and asked for feedback. Some items were backordered. So what? That means they sold out and paid the light bill. I got my stuff. It was professionally packed and had an accurate packing slip with everything. So, thanks WCR. Pleasure doing biz with you. Hoping to make good money with what I bought.
- Looks good on our end.
- Problem acknowledged.
