Tired Of These Cheap Window Cleaners

Sent an estimate for $175 for a commercial monthly cleaning.
In and out, removing screens, cleaning screens, removing objects on the sills, maneuvering around because there are obstacles blocking the the cleaning at times.
18 window panes inside and outside.

I call to followup if she received the estimate she said she has and that I’m significantly more expensive than her previous window cleaner.

I said since I really want to earn your business I could throw in cleaning the doors and one window in the front for twice a month since there would be more fingerprints there or I can give them a $25 discount.

She said she’ll let me know, blah blah blah.

“Other guy was significantly less expensive.”
These cheap bucket bob window cleaners are ruining the market.
He was significantly cheaper so I can only assume he was doing it for 50 bucks or something, hell even 20 who knows.

I had a customer say the same thing for me on a different commercial account that I landed.
He said the other guy was doing it for 35 bucks lol!
I charged him $150 for the initial clean and got the job.
But I can’t imagine doing the job for 35 bucks.
That’s even worse than having a job.

Is this your guys’s experience?
I’m new to this business but I hope I’m not competing with just cheap-o’s.

  1. Low barriers to entry into our industry

  2. Will make low ballers/bucket Bobs a thing we constantly deal with

  3. Economic status of things many lawyers etc will fall back to what they know.

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There are large handful of companies in our area that ruined the commercial / storefront landscape. I gave up on it years ago.

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Meanwhile this mornings residential paid $495 AND she gave me a $20 tip. I love residential work.

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We experimented one time and low-balled some house to gauge our pricing. They didn’t like it one. But and said we were about double their previous window cleaner.

Another quote we raised our price considerably and the owner never blinked when saying “Friday sounds great!”

People will pay what they want to pay, regardless of the price.

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LOL, what, you guys don’t do 5-10 dollar store fronts? 1 dollar a pane? Oh yeah, there’s a reason why the OTHER GUY isn’t here anymore. The bucket bobs you speak of…I’d worry more about the bums on the street or honestly, A FISH FRANCHISE (LOL, a customer didn’t want to pay the company I work for 10 dollars for a job when FISH bid 7.50 twice a month) Google doesn’t lie, I am seeing a HUGE increase in window cleaners in my area-- these are people who have been put OUT of their own profession. They are just trying to eat, and figure they will get a squeegee and go to town. This is happening more since the virus put us into pretty much a depression-- fearful for what the next 12-18 months brings.

I do many commercial (hundreds) for the people I work for-- I do not do a single storefront for my own business. I don’t like stores, and over the last 5 years I have been saying how they will be out of business. It just took a virus for everyone to see how these brick and mortar people are barely getting by-- the thing is, they were barely getting by before the virus-- now they will all declare bankruptcy and cash out. The rise of Amazon will finish what the virus didn’t. Places like hospitals, and NECESSARY stores (CVS, Walgreens) will stay-- but they are so cheap they don’t even get their windows cleaned OR pressure wash their stores anymore to “cut costs”—

People think we are out of this virus…lol, you guys haven’t even BEGUN to see the real effects-- that won’t come for another 12-18 months once all the deferment programs are over and I would not be surprised to see THIRTY percent of ALL businesses gone. Then the real estate market will tank (the commercial market is already done for, who in their right mind will travel HOURS to/from work when they can work from home???) You think some stores closing now is bad? Give it 12-18 months, come see how they are then…they will have “for lease” on the front of them. It’s already happening big time here in Florida, no end in sight. We lost billions in tourism from March-Sept-- now these billions will be passed on to the property taxes— never let a crisis go to waste.

Residential…trust me. Residential is recession/depression proof…residential even gets you THROUGH a pandemic. The rich people did not lose much, they regained off their stocks when it rebounded…the people who you want hiring you to clean their windows ARE DOING FINE.

My two cents, sure you can build a great route in commercial. If you like commercial. I don’t. Period. You can build up 800 residential accounts and those will be worth a lot more than 800 commercial accounts (Unless those 800 commercial accounts are all HUGE buildings) 2020 was pretty much a wash for commercial-- a LOST year for hundreds of millions of people.

Store front people have STORE FRONT MENTALITY…it’s the same as a “rich man, poor dad” mentality. My thought is, if you can’t afford to pay someone to clean your windows, should you really be in business? I don’t know about you, but I don’t eat or frequent any places that don’t clean their windows or stores— if they don’t care about a minor detail like that, WHAT is in your FOOD? And boy do I feel bad when it seems I am the ONLY person who went into their store for the entire day, and THEN they have to pay me— like I am taking their last 10-15 dollars from the register…sad! It’s sad when the restaurants go out, they couldn’t get people to work for 4-5 months due to the 800 unemployment boost-- the PPP loans were gone after a couple weeks for many— and now are being led to slaughter-- I feel bad because some of these people put 100-200k into a restaurant business only to shut the doors 12 months later.

In fact, to end this-- I know many of the guys in my area-- I’m best friends with two of them who I have known for 30 years— They either lost half their commercial, BARELY clinging to it, or stopped altogether and focused residential. Hundreds of accounts gone in a matter of months, with no end in sight. Some people may read this and think I am being alarmist or pessimistic-- guys, this is what i have gathered from the HUNDREDS of businesses I service…this is the reality of commercial in 2020. I would think I have a great understanding on the economy as I am dealing with the small businesses than MAKE the economy-- and they are SUFFERING. And if they are suffering, the first person cut is THE WINDOW CLEANER— Has been that way for decades.

But, hey, one business closes and another one opens. This will weed out any of the weaker businesses, and only the strong will survive. Just like in life. Hope to get through this, but if the people don’t come back down from up north due to the virus— it might be lights out here and onto another field or company.

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Did you quote Churchill and not put it in quotes?

when new to this industry one may not realize how many sub niches there really are

when deal flow is greater then its like people walking into a gift shop, some buy stuff, others lift up an item to see the price and put it back down and walk out. if there’s enough people coming into the shop in the first place its no big deal, sales are still made. There’s all kinds of people that want their windows cleaned, or think they want their windows cleaned. we run into all kinds, thru targeted marketing one can steer it toward a more correct group coming into the store in the first place

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Keep at it and you’ll be getting what you want in due time. Pricing was the most discouraging part when we started. In retrospect we were already lowballing ourselves but were considered too expensive by many.

Recently did EXTERIOR only for a realtor at an office park. We were there maybe 20 minutes. Charged $150, since it was out of the way and just a one time job. Maybe 12-15 panes.

You’ll get what you want when you’ve earned a good reputation. I feel that’s what gets us a lot of work now. Price is an afterthought. Just takes time when you’re new. Don’t give up.

“You’ll get what you want when you’ve earned a good reputation. I feel that’s what gets us a lot of work now.”

As in people see you on google and you have a good page?
Or is it referrals where customer refer you to other customers?

What do you mean by “when you’ve earned a good reputation”

When we first started, no one knew us. No referrals, no reviews. Nothing. Didn’t matter how well equipped we were or how experienced. Five years later, we have over 100 reviews, referrals/word of mouth, etc. in short, a good reputation. So now when we say $150 for a 10 window job, it’s likely the reviews that get us that job. That’s what I meant. Not to say you’re not a reputable person but to mr and mrs smith, who are you? Do a great job and they’ll know who you are before they even call you.

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Yes and another thing.
When I showed up to the estimate I had a black hat, black shirt, blue jeans, black shoes.
I don’t have any company shirts yet because I’m working on the logo.

My estimate was really good.
It was detailed and such but my apparel was a bit off.
So that could’ve possibly played a role in me not getting the job.

But then again I was “significantly more expensive”

forget about that one quote. Focus on the next one and getting more to give!

you got this

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Skinny Pockets: “The other guys did it way cheaper”

Window Cleaner: “Wow, I wonder what they do so differently than me that they can charge so little? What was the name of that company?”

Skinny Pockets: “I don’t remember.” ----- “I don’t want to say.”

Riiiggghttt, anonymous window cleaners - featured on CNN.

Next.

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:rofl:

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I’m not disagreeing with your thoughts, but something additional to keep in mind: When one door closes, another opens.
When I was starting out I included canvasing strip malls in the area, rookie move of course, no money there.

Even still, I got shut down often, business owners who didn’t value clean windows or had someone cleaning them for less.
Fast forward, covid-19, businesses closing all over. I just did a job for a guy who owns several of those strip malls, 5 businesses went under in em. (The same businesses who turned their nose up at me) He had me clean them so they’re ready to be put back on the market. And then after we cleaned those, he booked us for his house.

The lesson I take from it, is look for the opportunity in the future not the relics of the past.
Businesses may well move more online, but people will always have windows. People working more from home? Good, they may look out their dirty windows more and be inclined to call on our marketing pieces.

All that said, of course, down markets are bad for business in general.:man_shrugging:t2:

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And with the money they save from the commute to the office they can spend on clean windows at home. :wink:

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Damn right!
“Focus on the next”
Got 3 new residential appointments lined up.
They hit me all at once seems like.
I assume that’s what I get for sticking to my prices Lol.
Jk who knows

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Lol my favourite thing to say back is

‘Oh, that’s a wonderful price! How come they aren’t doing it for you anymore?’

To which they almost always say that they’re not in business anymore.

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but he is never out of business over his pricing right? :rofl:

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