What's a nice way to say. We won't work on your home?

Residential
1

I have a customer who is a repeat business. She is far away, 30 miles west. Almost on the boarder of the state. She got me at a weak moment, tugged my heart strings (yeah it’s amazing I do have one lol) and got me to come out an clean her windows. I have done the home 3 times and this will be the fourth. I do not want to clean her house. I noticed when I first met her that she was a little strange. But I did not really care, she seemed harmless. Each time I have gone to the house she has been doing something that I always thought was strange. IE take some peanut butter and wipe it on her hardwood floors. She told me “The peanut oil does wonders, like god himself cleaned the floor.” Ok whatever I’ll shut up an clean. Anyway last year she called me back not five minutes from when I left the home to tell me “Great job. The home looks wonderful. I wanted to call you to let you know I’m really happy. My cat jumped out the back window in the house. It’s fine but the windows look great.” Of course I responded with WHAT!? DID SOMEONE FORGET TO CLOSE A WINDOW? She responds “No No. The cat jumped right through the glass, she is ok, just fine don’t worry have a great weekend. Click”

Ok I’m not looking to drag this on, just wanted to show you how weird this lady is. Husband called an told me teh cat did jump out the window, but only when she opened it. And it was while in the garage. Nothing wrong with the cat at all. He told me he has been living with her for 20+ years and don’t worry about.

I don’t want to clean this job. But she has been booked. Not by me. I called her yesterday and told her there was a mistake in the booking and could not do the home this year. Well she called my mom this morning and rebooked for June 30th. How in the world do I clear this now as my mom told her “The day is fully open”.

How to get from this one? Sorry for the long one.

2

You could go up on your fees.

You could tell her that it is too far to drive for you.

You could her that you’re no longer doing houses.

You could tell her she is a f----ng idiot and not to call anymore.

3

Tell her she’s out of range for your ankle monitor.
Or Bert’s last one.

4

Yeah I don’t even know why I posted the question. This is a no brainer. I’ll combo the fees and drive to the point where she really won’t want the service. I guess I had a brainfart…:eek:

5

LOL. Jersey makes you where them on your wrist easier to place into the phone jack when they call. And they do call, every dam day at screwed up times. Don’t ask how I know that. :smiley:

6

Punish your Mom, no bonuses :smiley:

7

Why not refer another window cleaner in her area?

8

Now you’re just being mean John!:smiley:

9

I’m sure if they read this post by Juggs they’ll all claim to be allergic to peanut butter. :wink:

10

I make it a point to never refer another window cleaning company for work unless it’s highrise work which we do not do or the work is in another state.

11

Take a jar of peanut butter & some knee pads.

12

send your mom to do it herself :stuck_out_tongue:

13

What about used equipment?

14

I would if I could find someone who would answer the phone. No answer no referal. I actually met a cleaner over the last two days who lives about 15 minutes from here. But he is too nice a guy for me to flip him this nut case.

15

having more then one window open is not allowed when posting because you copy an paste other posts into other posts lol. Delete larry delete lol

16

Sub it out. Get paid. Let some other shmuck deal with the nutter.

17

I believe my question was directed to Linda. :smiley:

BTW, I copied-and-pasted from this very thread. :stuck_out_tongue:

18

Ray would probably still get the follow-up phone calls.

19

How did she call your mom. Your mom lives with you?

20

You could tell her your allergic to cats.
You could also keep doing the account because she needs and trusts your work. Taking the good with the bad does have some merit.